Apt not clean, heater not working, no washcloths in bathroom, dirty futon cover that we had to launder, dog hair, food crumbs all over the floor, had to vacuum at 2:00 a.m.when we arrived. Had to borrow a heater to heat front of the apt, lukewarm water in sink and shower. Trash under the bed when we were told to look under it for a bag with washcloths. Cigarette(?) butts, empty cracker bag, empty plastic drink cup from convenience store, crumbs, some black substance in a jar lid (ashes or mold, not sure). Very disappointed.