Owner's Response: All of our renters are made aware that the front door has a lost key function which requires the door handle to be lifted at the same time that the key is turned and we provide written instructions on how to operate the lock. These guests did not read the instructions or forgot them so they could not get the door open which is the purpose of the lock! We had guests depart the same morning that these guests arrived and again the guests were told that check-in time was 3PM. Our cleaning company arrives at the cottage ,strips the beds, then washes the sheets while cleaning the cottage. As the sheets dry the towels are washed and by the time the towels are put in the dryer the cottage is clean so they leave to start another job and an hour later they return to fold the dry towels. When the cleaning company returned the guests were in the cottage approximately 30 minutes before check-in time so the cleaning company did not return to fold the towels.. Many of the lamps in the cottage will only work if the wall switch is turned on and these guests failed to turn the switches on so the lights would not turn on at the lamp. We could not find any broken drawers in the cottage only one drawer knob that had come off which we have replaced. The cover over the toilet seat in the guest bath was broken and we have replaced it. For 2 months, prior to these guests arriving, we had been remodeling our basement in our house next to the cottage and the contractors had been driving equipment through our front yard which obviously destroyed the landscaping. The basement is now complete and the yard has been repaired and new landscaping has been installed. The biggest disappointment about this review is that at no time did the client contact us during their stay to request that we address the issues. Anyone who has stayed in any of our properties knows that we respond instantly to any questions or problems. Until this posting we have never had a review with less than 4 stars!!