We spent the week of Christmas and my daughter's 15th birthday at the Colonial Kai in the Cayman Islands. The balcony view of the pool, beach and ocean were absolutely amazing! We also loved being right next door to the Yacht Club for meals and drinks. The issue we had was with the condo itself. When we arrived, the keypad on the door did not work. We called the property manager and was told we most likely were timed out because we entered the code wrong. She explained that we had to wait 15 minutes and then try again. We did this twice but were still unable to get into the condo (keep in mind this is after traveling all day and having several bags of groceries with us). We called her back again explaining that the door was still locked and we wanted her to please bring us a key. At this point she reluctantly agreed to come but said she was close to an hour away. We tried the door again and was finally able to get it opened ... this was over an hour after we arrived. We called the property manager back and she said great, problem solved. Seriously?! Sadly.... problem wasn't solved. For the next 2 days we found that we were either locked out of the condo or unable to lock the door. The air mattress listed in the description that my son was suppose to sleep on was missing. Ironically, she brought it with her on check out day (nice, right!). Both of the smoke dectors in the unit needed new batteries. They beeped intermittently all day & night until we had to remove both batteries. The light in the front bedroom would not stay on. You had to literally hold it in or it would just switch off. The flip phone that was suppose to be loaded with $10 worth of minutes for local calls was empty. We called the property manager back from our phone explaining all this but felt bad since it was Christmas. We asked that she please come Sunday morning. She did not arrive until 12:30. She said she had to check other guests in. Great! Thanks for making us feel like a priority! Once she arrived, she changed the battery on the key pad and left us a key. However, she did not address ANY of the other issues. All of this was very frustrating and disappointing, especially considering what we paid for the week. The Cayman Islands were amazing but this condo gets two thumbs down! It's poorly maintained & the customer service was horrible. I would never recommend this specific unit to anyone!