We had a GREAT time here! The resort was beautiful and the Customer service was amazing! We flew in at 7:30am and when we went to check in, because nobody was checking out of our room, we were able to check in that early! We did have some trouble with the toilet, but when we called the desk, they sent someone down to help. There were also little ants in the kitchen, but other than water, we really didn't use the kitchen so I didn't bother saying anything. The views were amazing and the location of this condo specifically was perfect. Right near the bottom pool and the on-site restaurant. On the nights they had live music playing, we could hear it and it was great. The deck on the lower pool was composite and beautiful but it gets VERY HOT in the sun so wear your sandals back and forth between your chair and the water. The resort is VERY HILLY so if you are in the hugher condos, its a long walk down to the beach but the walk back up is FAR worse! We didn't head down to the Point Pleasant beach because the Margaritaville beach was closer and we spent more time out or at the pool than lying on the beach, though we did walk to Coki beach and other than having to pay for chairs, the water was STUNNING! The taxi drivers were all super nice, the shuttle drivers, Charlie and Willy, were great, the girls in the office were all great, truly no complaints. And if you go, do the ziplining. SUCH A good time, breathtaking views and the guides are HILARIOUS!