ドックとパノラマの景色を望むレイエルノー湖岸のウォーターフロント。 すべてに近い！

Hi Ashley, I generally don't comment on guest reviews, but this one was really a gut punch that we are very sorry to read. Our neighbors allowed their grandson to host a party at their home a few days prior to your stay. We can only assume that the group made it into our yard because we noticed beer cans and other miscellaneous litter in our yard that we thought we attended to properly before your arrival, but clearly there was a miss on our part. We have a housekeeper and a professional lawn service who are both charged with making sure the lawn, grounds, and exterior are as pristine and enjoyable as the interior. If we had known this was your experience, we would have sent someone out to attend to any mess the same day. We want all of our guests to have a memorable, relaxing, and five-star experience and I hope you'll consider giving us another chance. Best Regards, Heather

We are disappointed to see this guest’s review, although unfortunately aren’t surprised to see it. In the weeks prior to her arrival, we received multiple surly phone calls and text messages from Debra that provided fair warning that we’d need to work hard to please these guests! The sofa referenced had a small tear in the back that did not affect its comfort or functionality in any way. I did let Debra know that I was aware of the damage and our new sofa was on order (which has since been replaced!). When she mentioned that the sliding glass door was difficult to open, we sent our handyman out the very next day to apply WD-40 to the door (which has two locks – I wish we had known there was difficultly locking the door!). The king-sized bed in the primary bedroom was custom-designed by me and handcrafted by a local carpenter using reclaimed wood from Michigan’s Huron National Forest. Reclaimed wood is inherently “distressed,” but we love it and hear all the time that our guests do as well! As for curtains / shades in the living room – we would never install anything that would block or diminish the panoramic views (although all bedrooms have curtains / shades). I wish I had known that any of these issues impacted the quality of Debra’s vacation but we’ll take this feedback to heart to ensure the best possible stay and “Pure Michigan” experience for future guests!