Historic & Chic apartment by Arena, University, Hospital - Dog Friendly

Thank you Shari! So glad you enjoyed our place and love the Marshall pics! Go Herd!!

Thank you for your feedback. As we explained during your stay, the home had recently experienced damage from a prior guest, and we worked quickly to complete repairs and have the property ready before arrival. As part of that process, brand-new rugs had just been placed in the home, including under furniture, and had not yet been taped at the time they were first installed. When you brought this to our attention, we let you know the same day that the rugs had already been addressed. Regarding the cleaning concern, the home is cleaned by a professional cleaning company. They later found the handwritten-note you left, sent it to us, & notified us the issue involved a new cleaner assigned by their company. We also encourage all guests to review the check-in instructions and property information provided before arrival, as this helps set clear expectations and makes the arrival process smoother for everyone. Cleaning fees reflect the actual cost of hiring a professional cleaning company to prepare the home between stays, and our fees are consistent with what is typical for comparable rentals in the Huntington area. While we understand that every guest has different expectations, we do feel it is important to clarify that this was an isolated oversight, not a reflection of the overall cleanliness or condition of the home. We took the concern seriously, addressed it promptly, and communicated with you about the steps being taken. We appreciate your stay & wish you the best.