Stunning 3BR 2BA Coronado 303 @ Las Palomas Phase 2

Hello Thank you for your review! We're glad to hear you had a great stay overall. We appreciate your patience with the new off-site check-in process and apologize for any inconvenience it may have caused. We're actively working to make it smoother and more convenient for future guests. We hope to welcome you back soon! Best regards,

Thank you very much for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced at the beginning of your stay. Unfortunately, the issues you mentioned occurred right before your arrival, and our team had very limited time to turn over the condo and ensure it was ready after the situation that happened prior. We truly regret that this impacted the start of your trip, though we’re glad our maintenance team was able to address the concerns as quickly as possible. Your understanding and patience mean a lot to us. We’re happy to know you still enjoyed the condo and its beautiful location, and we hope to have the opportunity to welcome you back under smoother circumstances. Best Regards,

Hello, Thank you for sharing your feedback. We're truly sorry to hear that aspects of your stay fell short of expectations and that the management experience felt frustrating. We completely understand how delays at check-in and limited on-site support can affect the start of a vacation, and we apologize for any inconvenience this caused. While Casago (Owner’s Choice) operates independently from Las Palomas, we strive to make the experience as seamless as possible for our guests. We recognize that communication and clarity at check-in are essential, and we're actively working to improve coordination and responsiveness, especially during busy check-in times. We also apologize for the missing beach towels, lack of housekeeping, and the issue with the hot water heater, these are not the standards we aim to provide. Your comments have been shared with our team so we can address these specific concerns and improve future guest stays. We genuinely appreciate your honest review. While we're disappointed to hear that you wouldn’t return under this management arrangement, we hope you’ll consider giving us another chance in the future. Warm regards,