Verified
2/10 Terrible
Angela H.
Mar 10, 2026
Disliked: Cleanliness, communication, location
We booked this place for 12 people for a Fri-Mon am stay. When we arrived, we discovered that one of the bathrooms did not have working lights/electricity. I immediately messaged the host, and other than an auto reply that stated I would receive a response within “4 business hours” I never heard from them nor was the issue resolved. One of the main reasons that we booked this house was to accommodate 12 people-including the use of 3 bathrooms. Additionally, this house is arranged oddly where access to bedrooms and bathrooms are through walking through bedrooms, which made arrangements challenging. The shower temperature went from comfortable, to hot, to freezing cold intermittently without any discernible reason. There appears to be a leak in the ceiling in the back of the house and several areas had loose trim with nails exposed. The area surrounding this property is sketchy and appears to be bordering some sort of low income housing. There is frequent train activity which is loud and disruptive to sleep. I have stayed in many VRBO houses and this was, by far, my worst experience. I should have known by the issues I had with the property management just trying to process my credit card to reserve this property. They kept saying my card was declined but the credit card company said the transaction was not coming across to them and was never declined. I do not recommend using this property and I’m hopeful that VRBO will do something to make this right.
Angela H.
Stayed 3 nights in Mar 2026
