Laurelwood Group Escape with Pool & Fenced Yard

Thank you for your kind words, Tanya! We're thrilled to hear that you had an enjoyable stay at Patriot Family Homes. We look forward to welcoming you back when the pool is up and running. Please don't hesitate to reach out if you have any questions or if there's anything else we can assist you with.

Thank you for your feedback, Natasha. I’m sorry to hear about the issues with the pool readiness and the stained bedding. We have addressed these cleaning concerns to ensure a better experience for future guests. I’m glad the home’s space worked well for your family reunion, and we appreciate you making the most of your stay.

Thank you for your kind words, Daniel! We're thrilled to hear that you had an awesome experience during your stay with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

Thank you for your feedback, Polly! We're glad to hear that you found our property nice for your girls' trip. We apologize for any inconvenience caused by the dated aspects of the property and the kitchen outlets that didn't work. We'll look into addressing these issues to ensure a more enjoyable experience for our future guests. We appreciate your stay and hope to host you again in the future!

Thank you for your feedback—we’re glad we could accommodate your dogs during such a big transition and that our team was responsive when issues came up, Nick. We're truly sorry the property's condition didn’t meet expectations, and we understand your concerns. We've addressed the maintenance issues you mentioned and are working to ensure vendors follow proper protocols, especially when pets are on-site. Thanks again.

Thank you for sharing your feedback regarding your stay at our property in Savannah, Carol. We are pleased to hear that the place suited your needs. We apologize for the issues you encountered during your stay. The cleanliness of the floors, the non-functional microwave, the missing refrigerator door shelves, and the improperly installed mirror in the downstairs bathroom are all concerns we take very seriously. Please be assured that we are addressing these issues promptly to ensure they are resolved for future guests. Your feedback is invaluable in helping us improve our properties and provide a better experience for our guests. Thank you again for bringing these matters to our attention. We hope to have the opportunity to host you again and provide a more comfortable stay.

Thank you for your message, Donna. This property is no longer managed by Patriot Family Homes and was not under our management during your stay—we simply honored your existing reservation as a courtesy. We’re very sorry to hear about the condition of the home and completely understand your concerns. We recommend reaching out directly to the new management company, as they would be the appropriate party to address your experience and assist with any refund requests.

Thank you for your feedback, and I’m glad to hear that our communication was satisfactory during your stay, Shannon. However, I’m truly sorry to learn about the issues you experienced, particularly with the cleanliness and the pest control situation. This is not the standard I aim for, and I will address these concerns with my team immediately. Regarding the pool and the air conditioning, I apologize for any inconvenience this caused. I appreciate your patience as we worked to resolve the issues. If you would like to discuss your experience further, please feel free to reach out directly. Thank you for bringing these matters to my attention.

Thank you for choosing Patriot Family Homes for your recent stay and for sharing your experience with us, Christopher. We sincerely apologize for the issues you encountered during your visit and any inconvenience this may have caused. Yard and Pool Concerns: We are truly sorry to hear about the condition of the yard and pool upon your arrival. This does not reflect the high standards of cleanliness and maintenance that we strive to uphold in all of our properties. We understand the frustration caused by the pool being closed and the yard being unmowed, and we are taking immediate steps to address these issues to ensure they do not occur again in the future. House Maintenance: We regret that you encountered maintenance issues with the floorboards and cabinet doors during your stay. Our maintenance team has been notified, and we are working diligently to address these issues to improve the overall condition of the house. Communication: We apologize for any confusion regarding the cancellation of your reservation. Our intention was to address your concerns promptly and ensure that you had a comfortable stay. We regret any inconvenience caused by the miscommunication, and we are reviewing our communication processes to prevent similar incidents in the future. Customer Service: We understand your frustration with the inconvenience and the challenges you faced in finding alternative accommodations. We apologize for any difficulty you experienced in reaching us and for any inconvenience caused by the delays in assistance from VRBO. We will work closely with VRBO to ensure that our guests receive the support and assistance they need in a timely manner. Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services and ensure that future guests have a more enjoyable experience.