Owner's Response: Hi Caitlin, thanks for your review as we take the comments and suggestions of all of our guests very seriously as they help to improve our overall product. Firstly, all beaches in the Bahamas are indeed public, including the Lagoon/Mini beach at the rear of Panorama however what gives the lagoon a great deal of privacy/exclusivity is the fact that it's bordered by Panorama and the easiest access to it is by way of walking through the property as the neighbors did on the day in question. Even though the Lagoon is a public space you are probably more likely to see dolphins swimming along the coast line than seeing another human being there because of the limited access to it. The Delaporte community is a very friendly and closely knitted one which is why we allow the neighbors to access the Lagoon by way of Panorama but ONLY "when the home is vacant". The older gentlemen and his two sisters simply did not realize Panorama was occupied & also forgot their water coolers at the lagoon which explains why they returned briefly on another day to retrieve them. They humbly apologized for using Panorama as a transient point and made a commitment to not let it happen again while the Villa is occupied. The other matters were all very rare & unpredictable however they were all addressed immediately. The alarm system was promptly fixed, Island wide power outages remedied with the portable generator & brand new fridge purchased for our use. In regards to the roach encounter, our guests do leave the french doors open and this sometimes invites insects into the Villa. However our exterminator treats the Villa bi-annually to combat them. The blanket in question was supposed to be disposed of because it was worn however it was mistakenly placed back in the linen closet by one of the housekeepers. We upgrade our linen very frequently and never had a complaint of mites before. The used tampon that you claimed to have found is very strange as it wasn't there during your check in as confirmed by Dario (property/activities manager). We take cleanliness very seriously & Dario conducted a thorough inspection of the entire home prior to your check in. Your family also expressed to be having a great time in person so I'm a little unsure why those good times were not expressed in your review to add a little balance to the equation. Nonetheless the negatives are still appreciated as they encourage us to make improvements. We would love to host you all again in the near future!