マジックヴィラ5ベッドヴィラウィズゲームズルーム、キッズベッドルーム、

Hi Joanne! Thank you so much for choosing Magical Vacation Homes as your host! We are beyond thrilled the home was perfect for your family trip! We cant wait for you to return & stay with us again. Warm Wishes, Magical Vacation Homes

Hello Christina, Thank you for choosing Magical Vacation Homes as your host! We are happy that the home was perfect for you and your family! Come back and see us soon! Warm Wishes, MVH

Hi Crazy8Fam, Thank you for taking the time to leave a review. We are truly sorry for the inconvenience you experienced during your stay. While we do not have control over the resort amenities, we completely understand how this may have impacted your experience. We certainly hope that you will consider giving us another chance to restore your confidence in us and demonstrate our dedication to true hospitality. MVH

Hello, Mara, and thank you for providing feedback on your recent stay at MVH_108M. Your guest experience is our top priority and we'd like to apologize for the circumstances you encountered during your stay. We were determined to make things right after your report and sent out pest control to take care of the situation. We've since reported this to management for our records. Thank you for bringing the findings to our attention quickly and we hope that the rest of your getaway exceeded your expectations. Thank you again for your feedback and we hope to welcome you again in the future. Regards, MVH.

Thank you for taking the time to review your rental property. We appreciate that you have taken your time to let us know about your experience! We hope to see you again on your next trip! Your friends, Magical Vacation Homes.

Hi Jessica, As a hospitality company, we sincerely apologize for any inconvenience! Guest property damage pertaining to linen is assessed after the linen is washed by the cleaning companies. If the stains are unable to be removed and or corrected, we will have to replace the inventory. However, as a goodwill gesture, Magical will waive the damage fee and refund the credit card on file. In doing so, we hope to restore your confidence in us and demonstrate our dedication to true hospitality. We are here to happily serve our guests while serving the homeowners in good faith If we may be of any further assistance, please do not hesitate to contact our care team! Warm Wishes, MVH

Hello, Linda! Thank you for taking the time to provide feedback on Magic Villa. We take all reviews seriously as our guests' experience is our top priority. On arrival, we provide a complimentary starter pack which should be enough to last the first day of your stay. Other than our starter packs, each home is considered self-catering which is mentioned in guest pre-arrival information. We apologize for the absence of the kitchen items you mentioned and we will be sure to forward this information to our cleaning company in order to ensure these are supplied upon future arrivals. We also gladly provide replacements of missing household items to guests if requested. We're happy to hear that you did have the chance to enjoy the home and that it was the perfect size for your group! We hope we can welcome you to another one of our magical homes in the future, and if you have any questions, please feel free to reach out and we'll be happy to assist. Warm regards, MVH.

We’re so grateful for your 5-star review! It was a pleasure hosting you, and we hope to create more wonderful memories for you on your next visit!