6/10 Okay
Susan S.
21 Aug 2024
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Cash or else
The property is well located, spacious and serviceable but furnished with the minimum, cheapest furnishings, including rock hard beds and uncomfortable pillows. Generally we'd have been fine with this but for the experience we had with the host.
Our flight was cancelled so we arrived 15 hours late. Since we'd paid in full we figured this didn't matter. In this case the host fined us EUR50 for arriving late, pointing to an obscure clause in the rental contract. The property had also been advertised "parking on premises", but the host then stated that the charge for parking was an additional EUR15 / day.
He insisted on the late arrival and parking fee being paid in cash. We asked for an invoice and to pay electronically, which he refused. He told us to put the cash in an envelope and deposit this in "post box 11", filming ourselves doing it. We could not locate post box 11 and when we told him this he insisted on collecting the cash in person. When we again suggested paying electronically the host contacted VRBO and agreed with them that they would hold back our full deposit pending receipt of this cash. We contacted VRBO separately, but they were not helpful or interested that there can only be bad explanations for insisting on cash.
The locks to the property are electronic we feared that the host would change the code while we were out unless his cash demand was met. After he'd harassed us with messages for 2 days running we paid the extortion money.
Susan S.
Stayed 4 nights in Aug 2024
