Owner's Response: We are grateful for any guest providing insights into how we can best provide a relaxing and pleasant vacation for our renters. That includes the comment of the above review. We appreciate the positive observations that were mentioned. More importantly, we would like to respond to the concerns that were voiced: 1) The house was in need of a deep clean - We have worked with a wonderful management company for several years. We believe that they are the best in the Outer Banks, and we rarely have complaints about the cleanliness of the house. A deep clean is performed at the beginning of each rental season. As was pointed out to the guest, our house is one of the most popular in the area. It rents consistently from April through October. Many guests love the house and return year after year. Given a strong rental history, the cleaners do an excellent job preparing the house for each guest. (As an aside, we were just at the house and found it quite clean). 2) It is true that the porch swing was removed. It was old and we thought it unsafe. It was replaced with a hammock. This was not meant to mislead our guests and will be changed on the website. 3) Rusty beach chairs – These have been replaced. The salt air is tough on furniture, bikes, etc. All chairs are replaced and all deck furniture replaced or repainted at least once a year. 4) Gas grill was not clean – This was newly purchased this spring and while has shown some wear, was fully functional. 5) Concern about the safety of the deck railing and stairs – We had $35,000 of renovations performed this past offseason by a professional and highly respectable contractor. We specifically asked if there were any structural issues and we were assured that there were not. None the less, the front railing, while safe, was worn, and has been completely replaced over the past week. 6) Spiders and cobwebs - Guilty as charged. With all due respect to our guests, living at the ocean is partly about interacting with nature. We cannot prevent nature from doing what nature does on the decks and by the ocean. Having just been at the property for the past two weeks, we have noted no problems with bugs in the house. We take our commitment to provide a memorable getaway for each guest very seriously. In our email to the above guest, we said we would address their concerns in a timely fashion. We received their email in early August. We believe we have best addressed those concerns.