We really liked the condo overall except for a few minor issues inside the condo such as no ironing board and no chip clips and a hazardous (upturned corners to trip on), dirty carpet in the kitchen. Otherwise nice condo.
Our issues started with the owner (Rhett), upon arival on Valentines Day after a very long travel day. The condo has a keyless combination code as a door lock. We entered the code and got it to work (have to coordinate turning the handle at same time as twisting knob), after a few tries right at 3 PM. We dropped off a few items and headed back down to the car for our luggage. This time the code would not work. I called both Rhett and his wife and left VM messages. It was raining and we were left outside. Finally Rhett called us and after many attempts with at least 4 different codes we got in. A few minutes later we tested the code again and the code didn't work. At no time did Rhett apologize for the inconvenience. Instead he complained about having to take our call while being on the side of the road. At this point we were exhausted, been rained on and extremely hungry/thirsty. We needed to get food but couldn't risk not being able to get back in. Rhett finally agreed to send out a locksmith after complaining that "he had to pay for an emergency call", who arrived roughly an hour and half later than when we were told. Locksmith changed 3 batteries, lubricated the lock and said that there WAS an issue with the clutch mechanisim.
We ended up testing the lock/code with the locksmith for over 30 min. He said parts needed to be ordered. There was a problem.
Things happen- we get that. But, Rhett could've handled the situation much better. A few days later the fire alarm went off for no reason (not been cooking, etc), and we were foreced to call Rhett. His friend came over quickly to help and chatted us up for a long time. We told him we liked the condo, but not Rhett's handing of the lock issue. He said that Rhett was an entrepreneur who owned 6 ice cream shops in Seattle. He was surprised at Rhett's lack of customer service and that he had never apologized and been rude. He seemed ernest and even insisted on shaking hands on behalf of his friend. The next day Rhett called us as we were on a serene hike and started yelling. Said he had never experienced such drama (which is insane), and that we should leave even know we only had 3 nites left. So much for his friend's account. Too bad.