Owner's Response: Dear Dan, We apologize for not having fully met your transportation arrangement expectations. We are not responsible for any third party services recommended to our clients, including transportation, tours, and catering. All services recommended are not part of our villa rental agreement, and they are paid directly to the service providers. We limit our responsibility to recommending these services to our clients, keeping in mind their safety, comfort and cost. Our guests are free to take our advice, or to make their own arrangements for sightseeing and transportation at all times. This is the first time we receive a complaint for our third party transportation provider rates and driver. I have made them aware of your complaint, and they apologize for any wrong doing as far as the driving is concerned. In regards to the rates they have not been increased in the last two years. They are reasonable compared to similar service providers. Renting a large high end SUV with capacity for 8 people with leather seats and hiring a bilingual driver who is at your disposal cannot be compared to the local taxi rates. We will review and go over the rates and services of our third party transportation provider, and will also make it clear and more explicit to all our guests that they are free at all times to compare their rates to other providers. We take our guests reviews very seriously, and will be very proactive trying to make sure our guests have their expectations met. We would like to thank you for your generous tipping, for your business and for choosing booking with us. We express our sorrow for not having met your transportation expectations. Kind regards,