About the property
- Half Baths0
- Minimum Stay6 nights
2 Bedrooms, 2 Baths, Sleeps 4
This beachfront condo, located at the luxurious Palisade Palms Condominiums, is the creme de la creme of vacationing. The living room/dining room area is spacious with a large kitchen for exquisite cooking. The amenities consist of tennis court, coffee bar overlooking the pool deck and gulf, cocktail lounge and party room, fitness center, game and media room, and more. The children's pool is separated from the adult pool. Come enjoy the beach breeze from this fabulous high-rise condo. ***Cleaning fee $75, Reservation Fee $35, 15% Hotel Tax, $40 Accidental Damage Repair Fee $40 will apply***
Ryson Vacation Rentals
- Response rate:
- Response time:
- within one hour
- Calendar last updated:
- May 22, 2018
About Ryson Vacation Rentals
Ryson Vacation Rentals
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Unit needs attention- your expectations should be low
This unit was extremely poorly lit. There was a stain on the master comforter when we arrived. The unit was lacking basics like hand soap in the kitchen, even a spare packet of laundry detergent, and a hair dryer among other items. Ryson Rental company had said there would be one of everything. You basically need to spend about $100 extra stocking up on extras like toilet paper, paper towels, trash bags, olive oil, soap, etc. So plan on that.
Now to safety issues. The dryer wasn't connected to the vent and the exhaust was blowing directly into the room which is a huge safety hazard. Additionally, the balcony wouldn't lock and I have two small kids under three. When maintenance finally came to fix the safety issues, they said that they had been trying to get the owners to fix the lighting problems for months (the unit is dark and depressing at night with blue LED overhead lights, and the light in the master didn't even work so we had no lighting in there because we had to use the lamps in the master to provide light in the living room. I contacted Ryson the rental company and asked for a manager, and no one has contacted me yet. They did come fix the two safety issues probably for legal reasons.
There were stains all over the carpet and the unit needs some serious attention. If this is the fault of the owner, I hope he reads this. But I personally fault Ryson for renting it out when there are known issues in the place around the lighting and if the owner hasn't responded to them; then it is the rental's company duty to take the market off the rental market and not charge people the high dollar they are charging to stay.
I am sorry that you were unsatisfied with your stay at Palisade Palms TW600. I have passed on your concerns listed in this review to our Operations Manager, maintenance department and the homeowner and they have been addressed. We apologize for any inconvenience that you experienced and if you choose to rent with Ryson again we would love to extend a loyalty discount for those inconveniences.
Ryson Vacation Rentals
We loved the property, the pool, and the unit. I would have given a rating of five except for a couple of issues we ran into, though. When we arrived, there was no record of our reservation. The front desk called the management company and eventually got it figured out, but it was stressful and worrisome that Ryson never let the front desk at Palisade Palms know it was booked. What if it had been double-booked? If we had arrived after Ryson closed, what would have happened? Also, our balcony door was almost impossible to open more than about two inches. It felt like it would break if you forced it. We discovered this the night we checked in, and called the next day about it. It took three days and five total phone calls to get someone to finally come fix it. That was unacceptable based on the amount we paid for the rental. And there was a large roach in the kitchen one day, yuck! (We let the front desk and the mgmt. company know so they could spray, but not sure if they did.) Also, there were no switches for the ventilation fans in either bathroom, and they didn't come on automatically. So it was absolutely sweltering in the bathrooms after showering.
Overall, we had a wonderful time though and was impressed with how nice the location, pools, and unit were. The beach was very private, and the pool was rarely crowded. It was much nicer than the crowded Seawall area/beach. We would definitely return.
We thank you for your review of Palisade Palms TW600. We are glad to hear that you were able to enjoy your stay even though there were a few things that were not up to your or our level of standards. All issues have been addressed by our maintenance department and the homeowner. If you choose to book again, we have over 190 properties that we manage and we are sure that we can find a property that fits your needs. Also, we would like to extend a loyalty discount to you when you book your next reservation with Ryson.
Thank you, Ryson Vacation Rentals
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