Great Location, but different instructions on arrival would have been helpful. This apartment is not part of the Parque Tropical site, and you should get out of the taxi outside the Cinco Plazas hotel, which is directly opposite.
We had no contact from Roberto whilst there other than a telephone conversation to report a problem. After a week our TV had stopped working, and with permission & guidance from Roberto it was re-booted and fixed. We did however inform him that a towel rail and hook had come off the wall in the bathroom, but this was never fixed.
For the first 2 weeks there were only 2 of us stopping, but there were 4 for the last week. To make things cosier we rearranged the settee to a new angle, there was a lot of dust behind the settee, and the only broom or mop we could find were on the balcony and not very clean for indoor use. We did not report this to Roberto, it was not a major problem.
General observations, again not reported, were that there were only 2 sunbeds and no umbrellas on the balcony. There is a very good roll out blind, but in February it did not shade the sun at any time. Although not required, we could not find a heater in the apartment.
We had a great holiday overall, and would certainly go back again.