The home was very clean, the beds were very comfortable, and the host was communicative. There were quirks, like the fact that they do not provide much toilet paper, no laundry detergent, and only 2 dishwasher pods. Also, you have to do their paperwork to check in beforehand, and send photos of your ID and credit card. But the host is up-front about these things, if you pay attention to the details. I wanted to give this property a higher rating, but the Storey Lake complex is just not very family-friendly. There were loud parties at all hours of the night, and the houses are so close together, the sound really carries. We had trouble sleeping. We called security multiple times, but nothing was done. They leave the main gate open at all times, so many people came in for these parties. My kids liked the lazy river, but it got very crowded at times. We stayed during February, and the private pool heat just did not get warm enough to even use the private pool at the house. The hot tub was even colder, despite my following the host's directions to try to get it going.