4/10 Poor
Tom S.
5 Nov 2023
Liked: Check-in, location, listing accuracy
Disliked: Communication
It was ok
This was my first time ever using Vrbo and after much research I decided to book this villa for 12 days. Karina was generally prompt answering my questions in relation to cot's and highchair as we were bringing a 1yr old.
As this was also a last minute booking Karina kindly offered us a discount to secure the booking. Unfortunately we agreed to pay the full amount prior to the stay, given her written confirmation we would receive a refund afterwards. To date the full refund amount has still not been received. As such there is an ongoing transaction claim with Vrbo and my credit card company.
In terms of the villa it was generally ok and as decribed. Modern decor placed throughout, but showing its age elsewhere. The kitchen facilites were modern,albeit some overly complex appliances. Instructions and a peeler/ grater would be appreciated
Unfortunately we found all the beds rather uncomfortable.The master was super soft whilst the other beds sqeaked everytime you moved. We also found the floor throughout was very dirty and gave us black feet from the moment we arrived. This was strange given the no shoe rule and suggested no prior cleaning. Otherwise the villa was clean. We did find 2 cockroaches inside the villa one morning but that was it. We did also come home to find a 1.5m snake outside the front door but luckily it moved after 30 mins sitting in the car. This is most likely due to the local area.
Otherwise drive times to theme parks was good with supermarket nearby
Tom S.
Stayed 12 nights in Oct 2023