Communication with the host via Vrbo was very slow and should be better, especially if you need to change your reservation and are used to good communication. Hotel was clean, staff were wonderful and very responsive. No vending machines onsite, bring your own water or soda. Breakfast that is included comes with a charge unless you get a ticket from the front desk. It is a coffee, pastry and a piece of fruit, which they put in a bag for you; no eating area. Rooms were clean, bed and bathroom were great, though the air conditioning did not work. My room was way too hot the first two nights. For what I paid, I should have been able to control my room temp and that is my most critical review. Other guests I visited with in the elevator said the same thing; the hotel should address this. I requested a fan and put in the window last two nights that helped, though it would not if it were hotter. Likely not an issue in warmer months, but it should not have been regardless. That said, hotel overall felt very safe and is in a great location if you’ve never been to Manhattan. I’d stay again but would make darn sure I could cool my room down. :-)