Magical Memories in Windsor Hills Resort

Thank you for your rating Steven. It is so kind of you, and very much appreciated. We are so pleased that you and your family enjoyed Magical Memories and we look forward to seeing you again in the future.

Thank you for your great review Lorrie. It is much appreciated, and we are so pleased that you and your family enjoyed Magical Memories. It was our pleasure to host you all, and we hope to see you again in the future.

Utterly false, and you should be ashamed of yourself for leaving this review Giacomo. Honestly, there must be something seriously wrong with you? I will provide a little context to those reading the review and wondering it is correct, but this is so terrible. If VRBO allowed us to ask for, and receive, any evidence at all before allowing this review to stand, I would accept it. Not only that, I would give Giacomo $500 for every time he emailed anyone, us or VRBO, even mentioning these issues, and $1000 for every photo. The reason I mention photos is this. Within an hour of checking in, he sent us an email through the VRBO dashboard, they can see it too, showing a picture of one (yes, one) red plastic cup, that had a small chip on it. He wanted us to know about it apparently. That was it. But doesn't any sane person, who has the time and inclination to photograph and email something as trivial as that, within an hour of checking in, then at least say something, anything, about the other issues supposedly evident here, either immediately or during the next 6 days of their vacation? If you care about your family at all, wouldn't you want them to be in a clean home? Wouldn't you at least want the issues addressed? I know I would, so would anyone reading this I suppose. Not Giacomo though, who did not contact us at all after the case of the red chipped cup, and who presumably, at least to us, had enjoyed his stay. I find this kind of behavior abhorrent personally, and impossible to explain, and I know the politically correct thing to do here is just apologize and tolerate it, but I can't. Because it simply isn't true, and Giacomo knows it. That said, my offer still stands to him. $500 or $1000 per item for any proof that these things were real, or you do the decent thing and remove your review. Fair? I think so, but I won't be holding my breath on either. That isn't who you are, and I just hope you feel better having satisfied whatever little agenda was going on inside that head, and treat the next person who opens their door to you with more honesty and respect than you have me.

Steve unfortunately has some mental issues which he has acknowledged in writing to us, when he actually sent us the brain scans he had taken recently, while apologizing for his behavior during his stay. He over occupied the home, surpassing the legal limit, and in the many conversations we had with him, where we asked him to vacate the property before the Police were to be called, he broke down and begged to stay. We let him and his family see out their vacation,a nd he rewarded us with this cowardly, but otherwise predicable rating, which VRBO really should remove. Steve needs some help, though on a professional level I would urge anyone even considering renting to him in future, to reconsider based on his mental capacity to look after somebody else's home, abide by the ruies of the home and the State, and behave like a responsible adult. We have paid the price for Steve's issues, after trying to help him and his family. We will not make that mistake again.

Yolanda only communicated with us once from the moment she booked, to the minute she left, and that was to ask, on the morning of arrival, for an early check in, which we could not grant due to the previous guest leaving that same day. She declined to give us the names of the guests, or the drivers to pre-register at the gate, all legally required, and had no negative feedback whatsoever during, or after, her stay. The rating is therefore a surprise, and quite disappointing, and was left 3 weeks after she went home, but in hindsight we should be grateful, if only because it is the only written communication she ever made at any point in the last 6 months. We would still love to know what she felt only merited that rating, but in truth it will be the fact that we couldn't give her the early check in, which probably says more about Yolanda than it does about us.

Thank you for your rating Jamie. It is much appreciated, and we are so pleased that you and your family enjoyed Magical Memories. We look forward to seeing you again in the future, and wish you all the best.