Absolutely unacceptable. Never stay here.
This is without question the worst rental apartment we have ever experienced. We arrived at the apartment in Nice and were shocked by the condition. The place is completely run-down and extremely dirty.
The floors, cushions, and sofa were filthy. The sofa itself is disgusting — full of holes, deeply stained, and absolutely not something you would ever want to sit on. One of the beds had dirty bed linen still on it. The refrigerator was dirty and even contained hair, and the cutlery had clearly not been cleaned at all.
The terrace chairs are broken and unsafe. I am pregnant and did not feel safe sitting on furniture that could collapse at any moment. On top of everything else, there was no working light in the living room, making the apartment uncomfortable and impractical to use.
I was traveling with my aunt, who is ill, and this situation caused us an enormous amount of stress. Instead of enjoying our stay, we spent several hours going back and forth trying to get help. Communication was a nightmare. They do not answer the phone when you call, and when we finally had brief contact, we were promised a call back — which never happened. We were kept waiting for hours without any solution or support.
This level of cleanliness, safety, and customer service is completely unacceptable — especially considering the high price charged for this apartment. The handling of the situation was unprofessional, careless, and frankly disrespectful