Lovely Oceanfront 2/Bdrm, 4th Floor Condo with A/C at the Kona Bali Kai Resort

Mahalo Michael! It was a pleasure hosting you guys and hope that you can come back again for another visit!!

So glad you enjoyed your stay at our island home MaryAnn! Kailua-Kona is such a beautiful, relaxing place. The ocean is magical and entertaining!

A situation like this is definitely a manager's worst nightmare, and a travelers, and certainly was for me. It was actually the very next day that I was contacted about a missing parking pass, which is how I discovered the major error that had been made. Guest didn't mention anything else at that time. I immediately let her know what had happened and I offered to move them to another condo and wanted to clean the one they were in, but that didn't sound too good, and they wanted to stay, and declined having the condo cleaned and stated that it was actually very clean and cleaner than many that she has stayed in with all her travels. She was being very gracious and understanding under the circumstances which was much appreciated considering the situation, and said her mother was loving the place. I immediately told her I would refund her two nights rent for the awful oversight that had been made ($700) hoping that it could possibly ease the pain some with the situation(nothing was actually gross in the unit because lucky for me it had been owners there prior.) No dirty towels left in the bathrooms (they were in the dryer, dried), but it was the main bedroom that was definitely an issue with having not been changed out. This unit is located in the prime location in the oceanfront building due to the pool and the separate lobby building that is between the condos guest room and the street so road noise is not an issue. Pool noise does occasionally occur during the day.