Cute Custer Cottage - Walk to restaurants and shopping

We take cleanliness, guest comfort, and property maintenance very seriously, and we were deeply saddened that this stay fell short of expectations. When our cleaning team attempted to mask an odor on turnover using dryer sheets and heavy cleaners, we immediately took responsibility. On day three, we explicitly offered to cancel the remaining reservation with a full refund so the guests could relocate, which they declined, choosing instead to stay for the entire 8-night duration. Following their departure, we threw out and replaced the mattress and completed all maintenance items. Additionally, while our listing explicitly discloses a standard $100 pet fee, we waived this charge entirely during our final mutual resolution with Vrbo support. We pride ourselves on providing a 5-star experience at our cottage, and we appreciate the opportunity to continuously improve our home for future guests.