Diubaig House - tranquil, spacious, panoramic loch views, secluded 3-acre garden

We are pleased that these guests enjoyed the house and we hope they enjoyed their time on Skye. We know it is disappointing when things are less than perfect and one of the risks of travelling to somewhere like Skye is that there is no appliance repair specialist on the island (he moved away) and new appliances are currently only delivered to the island once per week. We received a text message the day after arrival on behalf of (not directly from) the guests asking about a washing machine and complaining about the lack of toilet brushes. We explained that deliveries to the island are once per week and the soonest we could order a replacement was in the middle of the week, which is when it arrived to no inconvenience to the guests - we arranged for our gardener to be there oversee delivery and installation. We explained that we had removed toilet brushes for hygiene reasons due to the Covid risk of cross-contamination between guests but we arranged for 4 to be delivered to the house for these guests. They were unopened and unused by the guests. There is a landline in the house, which can be used to make calls (honesty box for payment) including to us. We did not receive any calls or text messages prior to the guests' departure other than the initial message about the washing machine and a lack of toilet brushes. Only when our housekeeper arrived on changeover day did it become clear that there was an issue of some kind with the electrics. There was no note or other communication from the guests, so we messaged to ask the person who had sent the initial message on behalf of the guests what had happened and were told the fridge had stopped working the night before. The fuse box had tripped and was reset. As we did not know if the issue was the fridge freezer or something else, we bought a new fridge freezer and put it in the property as a spare and our electrician investigated and isolated the fault. We have left the spare fridge freezer in the property for now in case there is a remote possibility that some fault remains with our original fridge freezer but there have not been any further issues.