After a train strike, we had to make alternate arrangements to get to Florence from Venice; I kept the host abreast of our updates as and when we knew about them. The host advised us the morning of our arrival that because we were arriving after 4 pm that she could not accommodate our stay, which made our travels extremely stressful. After I commented that I would be reporting her, she changed her mind and stated she would have a third party open the unit for us. Upon our arrival, she asked if we would remunerate the third party for having to stay in the unit for an hour until we arrived (6:30 pm), this is not the responsibility of the guest and is totally unprofessional.
I find the description about the unit lacking as it does not advise you this is up 5.5 flights of stairs and the bathroom is not en-suite; the refrigerator smelled bad as if some rotten food was in it previously and not cleaned properly. The couch being covered with a red throw was not inviting at all. It was a shock to me to learn that the patio is on an upper floor, so if one wanted to relax on the patio with a cup of coffee be careful as the staircase to the patio is quite steep. Next time we will skip this! Not worth the money, nor the time nor the stress!