4/10 – Médiocre
Chrissy H.
20 mai 2024
Points forts : Emplacement
Points faibles : Arrivée, communication
Non-Responsive Owner
What was advertised as a relaxing getaway turned into nightmare vacation and outright danger due to the owner non-responsiveness.
The house is in a good location and walking distance to the beach and local shops, restaurants. It was overall clean and in typical rental condition. However, many of the listed amenities are false promises: the 'relaxing screened patio' is extremely small, it is next to the A/C unit which has a loud constant noise and also right below the master suite.
The loft area is not well vented and has a sun window, making it a sauna during the day. The owner did have a fan in the loft area, knowing it must be hot. Some of group ended up sleeping on the couch due to the temperature in the loft.
Our real horror show began when the owner purposefully and without warning locked the doors to the house in the middle of the day while we were at the beach (on our third day). Our house consisted of 2 infants and a diabetic - coming back to the locked house instantly caused panic. We tried calling, messaging the owner who refused to answer his phone and explain the situation. We were outside in the HOT sun, without water & food and 2 screaming infants. After contacting VRBO and the police, we were informed that an expired credit card was the problem and immediately paid our remaining security deposit. The owner did not offer any help during this situation, sent all calls to voicemail despite us begging to get the babies food inside.
Chrissy H.
Séjour de 4 nuits en mai 2024
