Lake Hartwell, SC - 3BR, Sleeps 8, Lake Front, Hot Tub, Game Room!

Thank you for the review! We would love to host you again.

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The guests called and we sent our repair person out the first morning. He checked the shower and found that it was working properly. We had recently installed a new shower handle. You have to pull the handle out for the water to turn on. Perhaps the guest was not aware of this. There was a recent water outage in the area just before the guest arrived. When this happens, sometimes you have to turn the water on for 30 seconds to clear the pipes. This was the problem with the master tub. The breaker on the hot tub tripped. The breaker is located on the far side of the hot tub – not in the basement of the house. Unfortunately, the guest was not aware of this. When our maintenance person corrected the breaker, the hot tub worked. I’m sorry the guest experienced these issues. We have refunded one night’s stay.

The house was recently treated by pest control. Unfortunately, the spray sometimes drives bugs out to die - these were dead palmetto bugs. The sheet in question has a stain that can't be removed - we have discarded these sheets. As a precaution, we have installed protective mattress envelopes on all mattresses. We have replaced the darts, and there is a supply of firewood. The grill needed a replacement propane tank - which was on hand. We supply 2 rolls of toilet paper for each of the 3 bathrooms.

This guest checked in on Sunday and reported the Plumbing problem to me on Tuesday afternoon. We had our Caretaker investigate the problem within one hour and had the septic company at the house at 8 o’clock the next morning. The problem was solved by 10 AM the next morning. The guest was without water for 14 hours – not several days. In addition, we had all of the carpets professionally cleaned by Stanley Steamer. I told the guest that we would pay for their hotel stay, and we credited their card $231. The guest contacted me after their stay, and I assure them that we would reimburse their hotel. They wanted me to reimburse their whole vacation – full seven days. We were willing to reimburse one or two days for their inconvenience and pay for the hotel – but I informed the guest that a reimbursement of the full stay was unreasonable. We are in the short term, Property Management business, and we are always trying to satisfy every guest – especially one that runs into this sort of problem. However, some guests make unreasonable demands.

We are so happy you enjoyed our lakehouse and hope to host you again!

Thanks for staying with us!

Thank you for your review!!

Thank you!!!