Kierland Dining | Pool + Hot Tub + Gym | Shop Dist

Thanks for sharing a great rating.

Thank you so much! Please come back anytime!

Thanks so much! We love how walkable the neighborhood is too. So glad you and your husband enjoyed the condo and the pool. Come back soon!

Thanks so much! Glad you found everything clean and comfortable. Hope to see you again soon!"

We're so glad you enjoyed your stay and found our location convenient! We hope to welcome you back again soon.

Hey Kevin, we would love to have you back anytime! Please reach our before booking so you can get our repeat guest discount!

Thanks for staying with us, Phil. 😇

Hi James, Thank you for your feedback—we truly appreciate you staying with us. We’re sorry to hear that the stairs were an inconvenience during your visit. We do want to gently clarify that the unit being located on the third floor, and that there is no elevator access, is clearly stated in the listing prior to booking. This information is also reiterated in the check-in instructions sent before arrival . We always aim to be as transparent as possible so guests can make the best decision for their needs, and we encourage reviewing all listing details carefully before booking—especially when accessibility may be a factor. That said, we’re glad you chose to stay with us and appreciate your understanding. Wishing you all the best in your future travels.

Thank you for choosing our property! We are delighted to see you had a great time! Please come back anytime!

Thank you so much Patty! It was a pleasure hosting your stay! Please reach out to us before your next stay so we can add your loyalty discount! The Palacio Properties

Hi Joseph — thank you for your feedback, and we’re sorry you felt frustrated. For clarity for future guests: standard check-in is 4:00 PM, and early check-in is only possible when the schedule allows. Upon arrival day, we had a turnover in progress and we let our guest know the cleaner needed a bit more time, which we informed you of ahead of time. So the guest was able to still check in at check in time with no delays and we also assisted him with his luggage. Regarding the TVs, we took your concern seriously and worked to make it right quickly. You checked in on Sat and reported issues with the remotes, not the TV. We provided troubleshooting right away and had someone at your unit within hours. When the team member reported that the TV's were working fine and you were watching TV. He advised that you were actually having trouble with the TV remotes. The owner decided to go buy a Roku adapter so that you can use Roku remotes as those are a lot easier and a lot less buttons. We brought those Sunday and when we entered you were enjoying the Superbowl on TV. We feel we went above and beyond. You even tried to tip us and stated that we made your day. I think 2 stars is a bit unfair. We always want guests to enjoy their time here. We appreciate the opportunity to clarify these points for future travelers.