Casa Las Nubes NEW! Whatcom Lakefront Cabin/HotTub

Hello Jeffrey, thank you for your wonderful 5-star review! Our app is designed exclusively for our guests to conveniently access instructions, amenities, and local recommendations. Even though we didn't communicate via the app, we stayed in touch with you consistently through the VRBO portal. We look forward to welcoming you back soon!

Thank you for your feedback, Lisa. We are glad you enjoyed the beautiful views of Lake Whatcom. We take guest safety and water quality very seriously. In this case, the water filtration and UV purification system had been professionally serviced and maintained a week before your stay, and we have service records and invoices documenting that work. When you contacted us regarding a beeping, we immediately began coordinating with our technician. However, before our technician could inspect the system, the unit had been unplugged and the property was vacated. Upon inspection the following day, our technician found that the system itself was functioning properly. The resolution involved reconnecting the unit and resetting the alarm, with no repairs or replacement parts required. At no point were we provided with evidence indicating that the water was unsafe or that the purification system had failed. The alarm itself is a notification that requires inspection and does not automatically indicate that the water supply is unsafe. We understand that guests must make decisions based on their own comfort level, and we respect your decision to depart early. However, based on the technician's findings and the documented maintenance history of the system, we were unable to substantiate a property defect that would warrant a refund for early checkout. We remain committed to maintaining our home to the highest standards and appreciate the opportunity to clarify the circumstances.