Condo 2 ch/2 sdb ! ~5 pers !~ Courts de tennis, pickleball et piscines !

Thank you for the review, Christine! I hope you were able to read through our welcome packet and see the very large public beach - which the complex has a golf cart concierge to bring you to! :)

We are happy we were able to get you in early! It was our pleasure to host you. Please remember us for your next visit! :)

Thank you so much for your review, Kim! It was our pleasure to host you and we hope to welcome you back in the near future!

Thank you so much Sarah for the fabulous review!!! I am so glad you enjoyed your stay so much! Please remember Diving Pelican for your next visit!

Thank you for taking the time to leave a review, Jennifer!

Thank you so much for taking the time to give us a review. We personally love having the golf cart to take us to the large public beach access and coastal dune lake - it's my favorite amenity of the property! :). We are glad you were happy with your stay and hope to welcome you back soon!

This review is not an accurate recollection of the stay. It is disappointing to receive a negative review, especially in light that we allowed the guest an early check-in (extremely difficult during busy season). Further, every time the guest texted me, I responded almost immediately. I am truly perplexed the guest would indicate differently in her review. Below is a summary of our communication: Tuesday, May 24th, 1:00pm : Guest requested early check in. I reached out to my housekeeper and at 2:07pm I told her they were welcome to check-in (normal check-in time is 4pm). I heard nothing else from this guest after early check-in was granted. Wednesday, May 25th 12:36pm. Guest stated they could not locate the parking passes, 12:37pm- I let the guest know where they were and she was appreciative. She also mentioned that there were no trash bags or paper towels. I apologized and stated our housekeeper must have forgotten to leave them. This was an error on our end which I acknowledged and I immediately offered to bring those items out to her. She told me, 'We can actually grab them from the store' I told her she did not have to do that as it is our priority to ensure the guest has what they were told the would have in the condo but she insisted and said it was okay! As for the golf cart, it is stated in our welcome packet (that we email prior to checking in) where the golf cart charging stations are located as well as the fact that there is a charge to use the stations. I can only assume this guest did not read our welcome packet prior to arrival, as she would not have had to text to ask where the station was. I actually forwarded her the exact instructions directly from our welcome packet via text message, proceeding to then say if you need anything please do not hesitate to reach out. Our next communication was when the guest asked to EXTEND her stay an additional night (which we could not grant as we had a new guest checking in). It is disappointing that a guest who wanted to stay an extra night would leave us a poor review, especially after our efforts to accommodate her. Thursday, May 26th at 8:33pm (the guest was departing at 10:00 am the next morning) she asked me about the pool code (not once mentioning the pool code prior not working throughout her entire stay) and then also mentioned the items that were not there upon arrival (the same items I offered to bring, but she declined). At that point, our HOA office was closed so there was no way I could get someone to open the pool gate for her. As the code does not change mid-month, I suspect it was a user error by the guest and not an actual problem with the code. In summary, this guest’s review is very misleading, as I not only communicated directly and in a timely manner, but I also provided all of the necessary information regarding her stay and the golf cart stations prior to her stay. As a host who values my guests, I want all future guests to know that the comfort of their stay is my utmost priority. I make mistakes as I am human, but I can promise when a mistake is pointed out, I will do EVERYTHING in my power to rectify it. In this case, I know I did everything I could for this guest and I am so disappointed this review does not accurately reflect the guest’s true experience.