8/10 – Bien
elissa g.
13 mai 2024
Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Wonderful Family Holiday but hesitant to return as Andes is poorly run, ineffective and unresponsive
The house was very clean and worked great with several bathrooms and bedrooms to allow all to have some privacy, but be together! We enjoyed the backyard space, pool table (ping pong and air hockey broken), community amenities where despite the crowd, you could get a seat by the pool area, needed clubs or balls etc.. Alonso in the office in Chile was very kind and helpful on several needed occasions when we were fortunate to connect with him. I had sent the full list of names with pictures of all IDs etc... as requested early and received repeated confirmations that all was set; however, on arrival, the front gate did not have what was needed. Luckily, we had paid to arrive early before the rest of the family and there were not significant lines on our arrival as on some days and times, and we reached Alonso who quickly helped us to start. When we got to the house, the codes were not working and Alonso was again able to help us quickly! It then took a few days to have the rest of the family properly added to the front gate list, but luckily they slowly joined over 5 days time so it worked out ok. When we arrived the promised safety gate + extra chairs (4 to accommodate the group of 14) were not there and never arrived, so we bought 6 folding chairs of our own as the furniture in the home looks nice but is actually quite flimsy and screws kept falling out of chairs spontaneously and we couldn't risk falls. Worried if we had bigger issues what would have been so hesitant
elissa g.
Séjour de 15 nuits en avril 2024
