Lakefront Mansion with Pool and Cinema

What a pleasure to hear you had such a peaceful and relaxing getaway! We're happy you enjoyed the home and appreciated our team's hospitality. Thanks for the wonderful recommendation, and we'd love to have you back!

Thank you for your thoughtful review! We're delighted you and your friends enjoyed your getaway and would consider staying with us again. We regret the inconveniences experienced and assure you that your concerns have been shared with our maintenance team for thorough review and necessary improvements. We appreciate your patience and valuable feedback and look forward to welcoming you back for an even better experience!

Thank you for your feedback. While value is subjective, the property’s pricing, amenities, and any applicable limitations are clearly presented before booking. We take concerns regarding amenities seriously and address reported issues as they arise. However, a general statement that the experience was “not premium” does not provide any specific issue for us to investigate or correct. We stand behind the property, the amenities offered, and the service provided to our guests.

Thank you for your wonderful feedback Robin! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back for another fantastic experience.

Thank you for the wonderful review Sterling! We're so glad the home exceeded your expectations and that the view was amazing for your family. It’s great to hear the communication was top-notch too. We’d love to welcome you back anytime!

So glad we could provide a peaceful recovery spot for you! There's nothing like a clean, beautiful space to help you feel at home when you need it most. Hope you're feeling much better now!

Thank you for sharing your detailed feedback! We're glad your family enjoyed the home's comfort, spacious layout, and amenities. We sincerely apologize for the pool condition and delayed cleaning, especially given your expectations. Our property is professionally cleaned, and we've shared your concerns with our cleaning and maintenance teams for review. We appreciate your suggestions and hope to provide a smoother, more enjoyable experience should you visit again!

We are glad you enjoyed your stay Terri. Thank you for sharing your feedback. We provide enough towels for each guests and in the event that you would need extra, these are usually found in the closet. We regret that we were not made aware of any issues during your stay, as we would have been eager to address them promptly. We value your input and hope to have the opportunity to host you again under better circumstances.

Thank you for recognizing the home’s beautiful lakefront location, neighborhood, reliable WiFi, and our team’s prompt communication. The concerns you raised regarding the television, carpet, pest sighting, bathroom curtain rod, and other maintenance items were taken seriously and addressed by our maintenance team. While we understand the inconvenience, it is important to note that our team responded and took corrective action rather than leaving the concerns unresolved. Regarding the furnishings and your opinion of the term “luxury,” those are ultimately subjective assessments. The home’s design, furniture, layout, and amenities are clearly represented in the listing photos prior to booking. We stand behind the responsiveness of our team and the steps taken to address the issues reported during your stay.

Thank you for your feedback. We're sorry to hear your experience didn't meet expectations. However, we’d like to clarify that the initial communication about check-in was not an eviction request, but a standard message regarding early check-in options. Our team did not receive any reports from you during the stay regarding the TV, broken chair, or missing household items and had we been made aware, we would have addressed them promptly. Regarding the fireworks incident, we responded to a report from a neighbor and acted in accordance with local safety guidelines. We appreciate your comments and are continually working to improve the guest experience.

We appreciate your rating. However, we would like to clarify that no legitimate stay took place. The reservation did not proceed due to inconsistent information regarding the number of guests and visitors, which raised concerns about compliance with our clearly disclosed occupancy and visitor policies. Because the guest never actually stayed at the property, there was no firsthand experience of the home, its cleanliness, amenities, or overall condition. We believe this context is important for future guests when considering the rating.