Condo floor was dirty found bacon pieces under one of the bedrooms tv stand and in the living room there was white little balls and the couch when u pulled the let out bed out. Other than that nice trip
Thank you for taking the time to share your feedback. We’re glad to hear you had a nice trip overall and enjoyed your stay.
We apologize for the cleanliness issues you encountered with the floors and the items found under the furniture and couch. This is not the level of attention to detail we strive to provide, and we appreciate you bringing these concerns to our attention. We will share your feedback with our housekeeping team to help ensure these areas receive additional attention moving forward.
Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.
That sounds like a fantastic vacation! It's great to hear that the condo was clean and suited your family well. Beachfront locations can really enhance the whole experience. We would love to have you stay with us again.
Thank you for your feedback! We’re glad you enjoyed the convenient location and the ability to keep an eye on your kids from the balcony. We’d love to have you back!
The view is amazing, and the location is great!!Being on the second floor puts you high enough to see the beach from the balcony perfectly, but you’re low enough that you feel safe for your kids to be out there. To the left is a set of palm trees, to the right is the pool and straight ahead is the beach. Amazing. When you leave your front door, the elevator is directly in front. Takes you quickly down to the first floor, go out the side door and you’re right there at the pool. They have a little walkway that takes you right from the pool to the beach! And there are about four different water hoses with spray nozzles on that walkway to remove any sand you have coming back from the beach.Also, If it’s something you’re interested in, every morning they put chairs and umbrellas out there right in the sand, with a number on the chair you can call to reserve them. To the right of the pool, they have about four grills set up for all to use. The inside of the condo is a little dated. They may want to replace the furniture at some point, but it’s clean and good enough, especially for the price. The bed in the master bedroom is SO nice and comfy! The extra bedroom has a bed on one side, and bunk beds on the other side. There is no cable in that room, just a heads up. The TV in the living room is big, they have Direct TV in the living room and master bedroom if you want it, and it has as Wi-Fi and DVD players in each roomMy family and I had a wonderful time, we will be back!!
The condo was very clean, adequately stocked with towels, and just a few steps from the elevator. Check in and out was a breeze. We would have appreciated a few more essentials like coffee, filters, and a few beach items. The beach was wonderful and the beach service of chairs and umbrellas right outside was well worth the cost.
Thank you for your review! We’re glad you found the condo clean, well-stocked, and conveniently located near the elevator, and that check-in and check-out were easy. We appreciate your suggestions regarding additional essentials and are happy you enjoyed the beach and beach service. We’d love to welcome you back for another stay!
Great location and a place to relax. I loved being steps to the beach
It made it easy to run up to condo for drinks, lunch, or car. The price was right for the condo. Beds were comfy. We all enjoyed our stay :)
We are so happy to hear how much you loved this unit! We agree with everything you said! Being so close to the beach makes it that much easier to relax on vacation! Come see us again soon!
The unit was comfortable and the kitchen was well equipped. The only negative is there is not adequate lighting as the lamps did not work. The “not main” bedroom was very cute and comfortable.
Thank you for your review! We’re glad you found the unit comfortable and the kitchen well equipped. We appreciate your feedback regarding the lighting and will have our team check the lamps to ensure they’re working properly. We’re happy you enjoyed the additional bedroom and hope to welcome you back again.
This is our second unit to stay in at this property. We really enjoy the location! This unit was in a nice location near the stairs and elevator. We wish it had been cleaner, especially due to COVID 19. I ended up cleaning a lot myself. The knob to turn on the shower/bath needs replacing. But you can’t beat the location of these condos!
I am so glad you enjoyed your stay! We hope to see you again soon.
Avis ancien
10/10 – Excellent
Beth A.
3 sept. 2017
Beautiful inside and out!
We spent 3 nights in this beautiful space! The updated colors and furnishings were beachy and "user friendly" with our 2 boys! The patio looked over the pool and has a large table to enjoy lunch. The unit is located on the 2nd floor across from the elevator, steps away from the parking lot and pool/beach access. Comfy beds, pillows and linens were provided. If I had to give any feedback it would be to hang a curtain with black out in the front bedroom and possibly have a inexpensive hair dryer in one of the bathroom cabinets. Overall, great location, price, furnishings, view and seamless check in and check out! We will be back!
The condo was very nice and as described. However, the condo has a minimal supply of necessities or a starter pack of trash bags, toilet paper, etc (there actually wasn't any dish detergent at all). So be prepared to buy these needed items. The floors were not clean and had not been properly mopped in a good while ( if you wiped the floor with a paper towel it was black) along with the balcony which had a build up of sand and dirt. I gave check in 3 star because a door code would be more convenient. There were several maintenance issues but Philip the property manager was prompt to address these. Overall, nice condo and location and would recommend although housekeeping should be addressed.
Nice location. Close to all the the restaurants. Pool was closed for repairs. No repair work happened during our visit (there was a big hurricane in June). If you want to cook for a family of 4, bring some of your own cookware. Stove have 4 burners but you only have one piece of cookware for that stove (2 now. We purchased one that we left behind.).
Half the light bulbs were burned out. A simple email and this was resolved the next day.
I hated the kitchen countertop. It looks like salmonella poisoning waiting to happen.
Overview:
This was not a bad place. One big thing you must consider when renting one of these condos is will the owner respond and resolve your issues and complaints in a reasonable timeframe. The owners of this unit did so, at least for the one simple complaint we mentioned.
This is the second time staying at this complex, first time in this unit. Pick another one, for the money you can get a Much cleaner and we’ll maintained unit!! We saw Roaches in the kitchen!, yes Roaches!!! Had to leave the lights on the rest of the stay hoping they wouldn’t come out. This created extra cleaning for me, not something you want to be doing on vacation. The counter tops are horrible and need to be replaced. The floors are in bad need of a good cleaning, they left our feet black. Paint spots everywhere. Master bath toilet paper holder was broken. Hole in the wall in the shower. Chair on porch was broke so the four of us couldn’t sit out and enjoy a meal. The return vent was covered with dust. Very gross!
The master bedroom king bed was amazing!! The view is amazing!!! Proximity to the pool and beach for these two buildings just can’t be beat!! That’s why we came back to Surfside . Very nice lawn for playing yard game while cooking out. We had friends with us in the same building and their place was amazing and clean!!! I was embarrassed to have them come to our unit. We ate at their place.
The review on this unit leads you to believe they had done some updates but that was not the case. Everything everyone complained about was still an issue.
Would go back to Surfside just not unit..
Unit only had 2 towels and 2 wash clothes, called for more and they never came, had to buy some. This was a non smoking unit, the note on the fridge said you could smoke on the balcony w/doors closed, security showed up.
Other than that it was ok.
We had a great vacation in this condo. The cleaning staff did not update the system of being completed, so we waited a bit longer than I think we had to for checking in. Other than that, everything was great.
This property and spot is in a great location, especially if you have children. Loved being super close to the beach and the pool. Only downside was the cleanliness and unfinished repairs inside the condo. Lots of chipped paint on the walls, spackle spots that hadn’t been painted yet, and a lot of dirty pans in the oven. The patio could use a good power wash as well. I did love the double full bunk beds for the kids and the extra deep couch as well as the decor! Was a little disappointed for the amount of money spent but still an overall good experience.
Hi,
We are pleased to know this unit allowed easy access for you to enjoy our beautiful beaches and the pool!
We apologize for any issues with the cleanliness of the unit and will address this with our housekeepers for this property.
Look forward to seeing for in the future!
I was pleasantly surprised at how neat this condo is! WE area family of 5 and could have easily slept 2-3 more people in this condo. Couch folds out and makes queen bed and we did not realize this. Furniture is comfy and balcony view is great!
Thank you for the review. We are so happy to hear that you all enjoyed your stay! This unit is great for large groups or families! Thank you for choosing Poole & Associates.
This is the second year in a row we have stayed in this exact unit. We actually changed our original vacation days so that we could stay in this unit because we like it so well. It is right on the beach. The condo is clean and nicely decorated. You feel very relaxed here. We had an issue with a light not working when we first got there, but we called the number and someone came out right away and fixed it and was super polite about it. The one thing I was not happy about this year was that there were two very large groups staying there. (A baseball group and a youth group?) They tore things off the doors in the elevators, left messes on the floors in the lobby, even took my beach chairs (I found them by the pool). I didn’t let it ruin my vacation, but I really hope the big group thing doesn’t become an issue in the future because I really do love this unit.
Thank you for your review. We are so happy to hear that you all enjoy this property so much! During the year, the summer especially, our area hosts many sporting tournaments that bring in teams from all around the United States. We hope that your experience with the rowdy groups this year will not keep you from coming back next year! Thank you for choosing Poole & Associates.
Our unit was very clean, and the beds were very comfortable. There are some things in the unit that need minor repairs. The left door to the balcony in the livingroom will not stay closed unless it is locked. The door to the hot water closet isn't working so I could never get to the broom. The drain to the refrigerator seems to be stopped up. Water is puddling inside the refrig. These were not things that ruined our stay; I just think they need to be repaired. I would stay in this unit again.
We are glad to hear that the minor inconveniences that you encountered did not hinder your stay and that you had a great time with us. We appreciate the feedback and have maintenance working on those items to get them resolved for future guests. Don't forget you can always call us during your stay to have any issues you encounter resolved during your stay to make it even more enjoyable.