Ocean One 211 - Oceanfront 2nd Floor Condo

Hi Kim! We are happy to hear you enjoyed Ocean One 211

We are aware that Ocean One 211 is not as updated as other Ocean One units on our program and have been working to make sure that the unit is clean and make sure that everything functions properly. The photos accurately show the condition of the property and it is priced accordingly. However, Ocean One 211 is priced lower than the rest of our Ocean One units for this reason. Seashore Vacations manages 40 Ocean One units and 211 is priced the lowest despite being an Ocean Front center unit with a fantastic view.

Thank you for your detailed feedback — we genuinely appreciate the time you took to share your experience. We’re glad to hear you enjoyed the location and spaciousness of the condo, but we’re truly sorry to learn that the condition of the unit fell short of expectations. While Unit 211 is listed at a significantly lower price than the other 40+ properties we manage in Ocean One — something we clearly note in the listing to help set expectations — we still hold every unit to a basic standard of cleanliness, comfort, and safety. Based on your comments, we’ve already taken several actions: All pillows, pillowcases, linens, and bedspreads have been replaced with brand-new items. The carpets, upholstered furniture, and tile floors have been professionally cleaned, and the tile has also been polished. Our maintenance team unclogged the tub drain and replaced any missing or damaged electrical outlet covers. We’ve instructed our cleaners to begin providing dish soap and a sponge in all future stays, and have reminded them to double-check the cleanliness of dishes and cookware. A full kitchen inventory is scheduled for this fall to identify missing or deteriorated items. Finally, we’ve noted issues like caulking, cabinetry condition, and fixture wear and will be discussing them with the property owner with the hope of upgrades following the summer season. Your review was taken seriously, and as a result, meaningful improvements have already been made. We hope you'll consider staying with us again in the future — either in an upgraded version of this unit or in one of our many other properties that might better match your expectations.

We feel it is important to provide additional context regarding this review. The guest contacted our office at 7:30 AM on the day of arrival to advise that they would be arriving on Hilton Head Island around 8 AM and asked if an early check-in might be possible. Our staff explained that the departing guests had not yet checked out and that we would provide the door code once the property was ready. We specifically advised that it would most likely be later in the afternoon. At no point was an early check-in promised or guaranteed. Our check-in window during peak season is between 4 PM and 6 PM on Saturdays. With nearly 200 properties turning over each weekend, we cannot guarantee accommodations before the check-in window. This information is clearly stated in reservation confirmations and arrival communications sent to all guests. We also want to clarify that no member of our staff hung up on this guest. Throughout the day, the information provided remained consistent: we would notify them as soon as the property was ready. The timeline regarding cleaning is also inaccurate. The cleaning team began servicing the property before 4 PM, and the home was ready at approximately 4:30 PM, within our normal check-in window. We have no record of cleanliness concerns being reported during the stay by phone, text, or email. Had these concerns been reported, we would have addressed them. We believe this review does not accurately reflect the events of arrival day or the communications.