Condominium en bord de mer avec vues à couper le souffle et accès plage

Hi Carla, Thank you very much for your review. We’re truly happy to read that you had a great stay, found the unit clean, cozy, and comfortable, and enjoyed the beach, resort facilities, and staff. We do have to admit that we were a little confused by the 3-star rating, since your written comments seem very positive. If there was anything specific that did not meet your expectations, we would have genuinely appreciated knowing during the stay so we could try to address it. Guest satisfaction is very important to us, and we always work hard to provide a clean, comfortable, and well-managed experience. Thank you again for staying with us, and we wish you all the best. David Rendón

Hi Carmen, thank you for your feedback. I appreciate your honesty, and I’m glad you found the place nice overall. I also understand your comment about the apartment needing some updating. We are actually already working on that. Several of our units at Marenas are currently going through renovations and improvements, including flooring updates, refreshed furniture, and general upgrades to make the apartments feel more modern and comfortable for future guests. Your feedback is very valuable because it confirms that we are moving in the right direction. We truly care about keeping the property competitive and making sure guests have a better experience every time. Thank you again for staying with us. We truly appreciate your visit and your comments. David Rendón

Hi Heather, thank you for sharing your feedback. I do want to clarify a few important points, because some parts of this description are not fully accurate. From the first day, whenever you contacted us, we responded and remained attentive to your needs. We communicated with you, followed up, and tried to assist as quickly as possible based on the information we received. Regarding the refrigerator, the unit itself was working. The issue was related to the water/ice filter system, not that the entire refrigerator was nonfunctional. That filter has now been replaced. The microwave situation was unfortunate, and we understand how inconvenient it was. Sometimes appliances fail unexpectedly, even with regular checks, and we are sorry this happened during your stay. To prevent this from affecting future guests, we ordered a new microwave to replace it. We also provided a credit back as a gesture of care, because we did not ignore your concerns and wanted to acknowledge the inconvenience in a fair way. While we regret that these issues occurred, we did stay engaged and worked to address them. We are using this situation as an opportunity to improve the apartment, upgrade the equipment, and make sure future guests have a better experience. Thank you again for staying with us. David Rendón