Lake Buena Vista Factory Stores (centre commercial)
Place, Lake Buena Vista Factory Stores (centre commercial)
3 min en voiture
Orlando, Floride (MCO-Aéroport international d'Orlando)
Airport, Orlando, Floride (MCO-Aéroport international d'Orlando)
23 min en voiture
Chambres et lits
4 chambres (12 personnes)
Chambre 9
1 très grand lit
Chambre 10
1 très grand lit
Chambre 11
2 lits doubles
Chambre 12
2 lits doubles
3 salles de bain
Salle de bain 7
Baignoire · Toilettes · Douche uniquement
Salle de bain 8
Baignoire · Toilettes · Douche uniquement
Salle de bain 9
Baignoire · Toilettes · Douche uniquement
Espaces supplémentaires
Cuisine
Bureau
Balcon
Jardin
Salle à manger
À propos de cet hébergement
Four Bedroom @StoreyLakeResort près de Disney avec piscine chauffée 3063
Si vous souhaitez vous ��vader, vous détendre et vous amuser, c’est votre destination de voyage avec le logement idéal pour vous et votre famille. Le complexe Storey Lake est idéalement situé sur Osceola Pkwy. et la SR 535 lui donnant un acc��s rapide aux principales autoroutes telles que I-4, 417, International Drive et US 192. À partir de là, les clients pourront faire un court trajet vers les parcs thématiques, les restaurants et bars, les parcours de golf, les musées, les aires de conservation, les activit��s de plein air, les centres commerciaux et bien plus encore! Le complexe dispose d'un club-house ultramoderne en face d'une rivière tranquille, comprenant un centre d'affaires, une cuisine, un centre de remise en forme et un spa. Les activités de plein air du Storey Lake Resort incluent une piscine de style complexe avec un parc aquatique et un bar tiki proposant de délicieuses collations et boissons, une aire de jeux pour les plus petits, un putting green, un terrain de volley-ball et de multiples terrains de sport le long de la communauté. Cette maison de ville spacieuse et magnifique peut accueillir jusqu'à 12 personnes dans ses quatre chambres à coucher et ses trois salles de bain. Nommé au plus haut niveau, les clients peuvent trouver un plan d'étage ouvert qui se compose d'une cuisine moderne et d'un coin salon / salle à manger qui mène à la véranda avec piscine privée. Au niveau principal, il y a une chambre à coucher avec lit KingSize et salle de bain complète avec salle de bain partagée. Le niveau supérieur comprend la chambre principale avec lit King Size et salle de bains privative, ainsi que deux chambres à coucher avec deux lits doubles Full Size. Exceptionnel! Ces deux chambres sont incroyablement décorées pour les enfants. Équipements en vedette:
Zone Piscine / Patio blindée Bain tourbillon relaxant Piscine chauffée disponible sur demande en suppl��ment 3 espaces de stationnement Télévision par câble et Smart TV Wifi gratuit CVC Alarme Serviettes et ligne
Ajoutez des dates pour connaître les prix
Commodités
Piscine
Cuisine
Laveuse
Sécheuse
Climatisation
Gym
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Family Friendly 4Bd w Pool Storey Lake Resort 5035
Kissimmee
Family Friendly 4Bd w Pool Storey Lake Resort 5035
🧾 Age Requirement: The primary guest making the reservation must be at least 21 years old at the time of booking.
🐾 Pet Policy: Unfortunately, we...
Renseignements importants
À savoir
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les espèces
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
À propos du quartier
Kissimmee
Cet appartement en copropriété vous donne rendez-vous à Kissimmee, plus précisément à côté d'un terrain de golf, au bord de l'eau. Les célèbres Vieille ville et Disney Springs® valent le détour si une mission shopping est à l'ordre du jour. Les boutiques ne sont pas votre tasse de thé ? Tournez-vous plutôt vers les non moins emblématiques Parc aquatique Disney's Typhoon Lagoon et Complexe de loisirs Walt Disney World® Resort. Consultez l'affiche de l'emblématique ESPN Wide World of Sports Complex et prévoyez du temps pour passer par l'agréable Disney's Hollywood Studios®, attraction prisée des environs. Profitez des points d'eau de la région pour tester différentes activités telles que la pêche ou faites le plein d'énergie en pratiquant les balades en vélo.
Kissimmee, FL
À proximité
Lac Cecile - 14 min à pied - 1.2 km
Parc régional Shingle Creek - 15 min à pied - 1.3 km
Lake Buena Vista Factory Stores (centre commercial) - 3 min en voiture - 2.4 km
Congo River Golf - 3 min en voiture - 2.7 km
Capone's Dinner Show - 3 min en voiture - 3.1 km
Transport
Gare de Kissimmee - 15 min en voiture
Station Poinciana - 15 min en voiture
Aéroport de Kissimmee Gateway (ISM) - 11 min en voiture
Restaurants
Wawa - 3 min en voiture
Churromania - 3 min en voiture
Taco Bell - 12 min à pied
First Watch - 3 min en voiture
Starbucks - 3 min en voiture
Foire aux questions
L'hébergement Four Bedroom @StoreyLakeResort près de Disney avec piscine chauffée 3063 dispose-t-il d'une piscine ?
Oui, cet hébergement dispose d'une piscine.
Combien cela coûte-t-il de séjourner à Four Bedroom @StoreyLakeResort près de Disney avec piscine chauffée 3063?
En date du 18 avr. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Four Bedroom @StoreyLakeResort près de Disney avec piscine chauffée 3063 le 22 mai 2026 commencent à 223 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Four Bedroom @StoreyLakeResort près de Disney avec piscine chauffée 3063 ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Four Bedroom @StoreyLakeResort près de Disney avec piscine chauffée 3063 ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Vos vacances à Kissimmee commencent ici ! Ce complexe d'appartements avec golf se trouve à 1,3 km de Parc régional Shingle Creek et à 4,5 km de Vieille ville. Lac Cecile et Congo River Golf se trouvent également à moins de 2 km de distance.
Avis
8,0
Très bien
Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We had some friends birthdays and an award show to attend. Property was lovely and comfortable
Tracey C.
Séjour de 5 nuits en août 2025
VrboOwner a répondu le 28 août 2025
Thank you for sharing your experience! We're so glad to hear the property was a comfortable and enjoyable place for your special celebrations and events. It was a pleasure hosting you, and we hope to welcome you back again soon!
– Wonder Vacation Homes
Avis vérifié
10/10 – Excellent
Ashley F.
1 avr. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great place and value
We will definitely stay here again. This was a wonderfully decorated and clean townhome.
Ashley F.
Séjour de 4 nuits en mars 2025
VrboOwner a répondu le 4 avr. 2025
Thank you for choosing Wonder Vacation Homes, it was a pleasure hosting you and we cannot wait to welcome you back.
Avis vérifié
8/10 – Bien
Jamie K.
21 juill. 2025
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
It was great to stay in a quieter place with a full kitchen to cook all our own meals. The property was a bit dated and could use some updates but was good for what we needed. Pool was a bit small but the access to the resort was great.
Jamie K.
Séjour de 7 nuits en juillet 2025
VrboOwner a répondu le 22 juill. 2025
Thank you, Jamie, for your kind and honest feedback! 😊 We're glad you enjoyed the peaceful setting, the convenience of the full kitchen, and the great resort access. Your comments about the property are appreciated — we're always working to improve, and your input helps us do just that. It was a pleasure to host you, and we’d love to welcome you back anytime! 🏡💫
Wonder Vacation Homes w Bruno
Avis vérifié
8/10 – Bien
Phonethip P.
26 janv. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
great place to stay
overall good except cold weather lolz
Phonethip P.
Séjour de 8 nuits en janvier 2025
VrboOwner a répondu le 4 févr. 2025
Thank you for being our guest, we are glad to hear that the home itself was nice for you. Weather is a factor that we cannot control, I wish we had earned your 5 stars, as you actually enjoyed the home and here you are rating the home and our services and not the overall vacation. Hope to host you next time.
Avis vérifié
10/10 – Excellent
Christina C.
1 mai 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great stay
Great. Stay, place was amazing and pools are fun
Christina C.
Séjour de 5 nuits en avril 2024
VrboOwner a répondu le 1 mai 2024
Thank you for choosing Wonder Vacation Homes, it was a pleasure hosting you and we would love to have you back.
Avis vérifié
10/10 – Excellent
Lolly S.
9 févr. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Conveniently located, spacious
The bedrooms are awesome- I’ve and big. Very comfy beds.
Lolly S.
Séjour de 3 nuits en février 2024
VrboOwner a répondu le 13 févr. 2024
Thank you for choosing Wonder Vacation Homes, it was a pleasure hosting you and we look forward in welcoming you again.
Avis vérifié
10/10 – Excellent
Chantelle B.
20 mars 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great townhouse
Loved the property.
Chantelle B.
Séjour de 3 nuits en mars 2024
VrboOwner a répondu le 21 mars 2024
Thank you for choosing Wonder Vacation Homes and we anticipate your return with us soon :)
Avis vérifié
10/10 – Excellent
Megan S.
30 août 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Family of 6
We have been her once prior and fell in love with the place so we decided to come back & we still absolutely love this place. Already planning when we will be back ❤️
Megan S.
Séjour de 7 nuits en août 2024
VrboOwner a répondu le 5 sept. 2024
Thank you for being a wonderful and returning guest, it has always been a pleasure hosting you.
Avis vérifié
10/10 – Excellent
Voyageur vérifié
8 févr. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Dance competition Parents
This property was a great location for us! We were close to ESPN center, Walmart, Sams, Target, Publix and restaurants! The beds were very comfortable too!!
Voyageur vérifié
Séjour de 7 nuits en janvier 2023
VrboOwner a répondu le 8 févr. 2023
Hello and thank you for your stay with Wonder Vacation Homes. We are glad to hear that your stay was comfortable and the location was perfect for you. We hope we can serve you again in the near future.
Avis vérifié
10/10 – Excellent
Malicia O.
19 juill. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Birthday Stay
We brought our girls for their 16th bday! It was such a cute home! Very comfortable. Good location to Disney parks! Property Manager was very communicative!!!
Malicia O.
Séjour de 6 nuits en juillet 2024
VrboOwner a répondu le 23 juill. 2024
Thank you for choosing Wonder Vacation Homes, come stay with us again.
Avis vérifié
10/10 – Excellent
Katie T.
17 oct. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Perfect for Disney
We had the best time staying here for our Disney vacation. It was only about a 15-20 minute drive to the parks. It was so nice to come back after long days and all have our seperate bedrooms. The kids LOVED the Mickey and Minnie bedroom which kept them in the spirit of the trip even when not at the parks. The private pool was perfect for our small kids. We will definitely stay here again next time!
Katie T.
Séjour de 7 nuits en septembre 2024
VrboOwner a répondu le 17 oct. 2024
Thank you for choosing Wonder Vacation Homes, it was a pleasure hosting you!
Avis vérifié
10/10 – Excellent
Marci D.
21 oct. 2020
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Good
Nice community, liked the amenities-water park and centrally located.
Marci D.
Séjour de 4 nuits en octobre 2020
VrboOwner a répondu le 23 oct. 2020
Thank you for your feedback! We would love to host you again anytime :) - Wonder Vacation Homes Team
Avis vérifié
10/10 – Excellent
Megan B.
14 mars 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Mar 2024
Overall happy, the actual property of Storey Lake is much larger than I expected. It felt safe and clean.
Megan B.
Séjour de 10 nuits en mars 2024
VrboOwner a répondu le 18 mars 2024
Thank you so much Megan for your review, we are so glad that you enjoyed your rental with Wonder Vacation Homes. We hope to host you again soon!
Avis vérifié
8/10 – Bien
Patti E.
26 oct. 2023
Points forts : Propreté, arrivée et emplacement.
Vacation
Nice house in good location
Nice private pool
Had a couple of small issue but was resolved quickly
Only draw back was not being able to use club house pool
Patti E.
Séjour de 14 nuits en octobre 2023
VrboOwner a répondu le 30 oct. 2023
Thank you for staying at our property, it was a pleasure hosting you and we would gladly do it again.
Avis vérifié
10/10 – Excellent
Voyageur vérifié
14 avr. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great stay!
Our family of 6 had a great stay here. So much room to spread out and the community was great with the water park area. The kids enjoyed the small pool on our patio area as well! Close proximity to so much - we did 4 Disney days as well and it was close/easy to get to the parks from this townhome. We had an issue with the back patio door not locking when we arrived and the leasing company was out within an hour to fix it. Be aware they don’t provide much (you’ll need to supply tp, paper towels, ect if you’re staying more than a day). We did a Walmart pickup order for the week for food so could make meals at the house as well. Overall great stay!
Voyageur vérifié
Séjour de 7 nuits en avril 2023
VrboOwner a répondu le 14 avr. 2023
Hello Julie, Thank you for choosing this property for your family vacation. Our team enjoyed hosting you and we are glad to hear about the details you shared on your feedback. The home is in perfect neighborhood surrounded with department stores and restaurants. We are glad you enjoyed it all. Yes we only provide initial set up of amenities and suggest the guest may replenish. We hope to serve you again soon.
Avis vérifié
8/10 – Bien
Jessica C.
27 déc. 2023
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Great location/Lots of space! Needs deep clean.
We would’ve really enjoyed to use the pool but the price of heating it ($45/day) wasn’t worth it when the community pool was heated. We do think it needs a deep cleaning/better cleaning service, we seen a lot of dirt/dust/cobwebs. Also think a fresh coat of paint everywhere because there are marks everywhere. We loved the location the most as it was very convenient and the amount of room was great for us!
Jessica C.
Séjour de 11 nuits en novembre 2023
VrboOwner a répondu le 27 déc. 2023
Good morning Jessica, thank you for staying at this property, the pool heater is $40 a day! The deep cleaning is done for all our properties frequently but we will review your suggestions and follow up on the paint and the cleaning as well. Thank you again for your feedback, we are glad that you found the location convenient and hope to serve you again soon.
Avis vérifié
2/10 – Terrible
Christine R.
16 oct. 2024
Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Horrible!!!!
We were unable to stay in the rental because Hurricane Milton, state of emergency, cancelled flights. Wonder vacations would not give us a refund. Very rude people.
Christine R.
Séjour de 4 nuits en octobre 2024
VrboOwner a répondu le 17 oct. 2024
We are sorry that you were disappointed. Just like flights give you future credit, we only give future dates within a year to use your reservation, we are not rude, we are just following universal policies. If you need assistance, please reach out through your reservation, it would have been easier that way. As the review is watched by others and stays permanently on profile and half truth is not always true
Avis vérifié
4/10 – Médiocre
Rena J.
17 juill. 2023
Points forts : Propreté, emplacement
Points faibles : Arrivée
No pool no help from owner
I rented this property because of the pool. It was 100 degrees off and on for three days and no pool. Owner stated that pool man was coming to fix pool for three. Other than that the place was nice
Rena J.
Séjour de 3 nuits en juillet 2023
VrboOwner a répondu le 17 juin 2025
We’re truly sorry for the inconveniences you experienced during your stay, including the pool heater issue and any other frustrations. We appreciate your feedback and will work to improve for future guests.
Thank you for staying with us.
Best regards,
Wonder Vacation Homes
Avis vérifié
8/10 – Bien
Barry H.
4 mars 2024
Points forts : Emplacement
Points faibles : Communication
Our Stay at Story Lake
First off this location is great for access to all parks at Disney and is close to grocery and restaurants. The clubhouse pool system, mini golf and gym are great. Easy development to walk around.
This home unfortunately had very dated carpets and they were dirty. The layout of the house was great, kitchen very functional. Yes they could have a few more utensils but I was happy they had a steamer for clams!
The pool, once they finally got the heat on, was a hit as we spent the full day and night in it on Sunday. The house is very good, all beds are fine and same with the bathrooms. Whole hose carpets are my biggest grip!
Barry H.
Séjour de 6 nuits en février 2024
VrboOwner a répondu le 5 mars 2024
Thank you for your review and to bring this to our attention, we are going to working on this for the futures rents. We hope to host you again soon.
Avis vérifié
10/10 – Excellent
Marangel S.
20 mars 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Close to ESPN/Disney
My kids enjoyed the decorated rooms. My son who is 5 kept calling it the mickey house. We did not access any amenities on the property. We had a busy week planned but we were able to use the stove, washer and dryer with no issues. For our next stay we would request the pool heater. My kids did not swim in the pool because of our busy schedule. The biggest perk is the location of the house. My daughter was competing in ESPN and we had several days planned for Disney, so it was great that we found a location that was pretty close.
Marangel S.
Séjour de 5 nuits en mars 2023
VrboOwner a répondu le 20 mars 2023
Hello Marangel, Thank you for staying with Wonder Vacation Homes. Glad to hear about the details that you liked during your stay. Yes pool heater is a nice addition if you plan to swim and relax. We hope that your daughter enjoyed the performance as much as your son enjoyed the Mickey House. We look forward in hosting you again soon.
Avis vérifié
6/10 – Acceptable
Joyce F.
29 nov. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Nice Home
MY OVERALL STAY WAS WONDERFUL AS ALWAYS, HOWEVER THERE WERE A FEW THINGS THAT DID NOT WORK IN THE HOME. (1) NO TV SERVICE ON THE FIRST FLOOR, (2) ONLY PAID TO VIEW (JUST CHABLE) IN THE BEDROOM TO THE LEFT AS YOU GO UPSTAIRS, (I DIDNOT USE THIS SERVICE SO NO CHANNELS COULD BE WATCHED. SOMEONE TOOK THE REMOTE FOR THE TV IN THE LIVING ROOM)
Joyce F.
Séjour de 4 nuits en novembre 2023
VrboOwner a répondu le 7 déc. 2023
Hello Joyce, Thank you for choosing this property and for your feedback. Some owners choose basic cable, for the streaming services, the guest have options to add their own username and password to access the services. Had you informed us about the TV remote, we would have provided you with another one. I apologize about this, but we hope that you will not hold this against us and book with us next time.
Avis vérifié
4/10 – Médiocre
Danielle B.
16 juin 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Celebrating my grandbaby birthday
Everything was great only issue was being charged for a towel and hand towel also a comforter. Why use white linen if you know white gets dirty quicker. You reuse linen and expect one or two to not get dirty. 2 stained towels from a whole house is normal wear and tear, when you stayed there all week. The comforter being stained and not coming clean according to y'all is understandable to be charged. But you want me to buy a brand new one plus you're gonna keep that one makes no sense.
Danielle B.
Séjour de 4 nuits en juin 2024
VrboOwner a répondu le 5 juill. 2024
Dear Danielle,
Thank you for taking the time to share your feedback with us. We're pleased to hear that overall, your stay was enjoyable. However, we apologize for any inconvenience caused regarding the linen charges.
Regarding the linen policy, we use white linens because they are easier to sanitize and maintain hygiene standards for all our guests. We understand your concerns about stains, and we do assess each situation individually. We strive to balance guest comfort with sustainability practices by reusing linens where possible. However, we will review our policies to ensure they are clear and fair for all guests.
Please accept our apologies for any misunderstanding regarding the comforter. We aim to provide high-quality amenities, and we regret any frustration this may have caused. Your feedback is invaluable, and we will use it to improve our services moving forward.
If you have any further questions or would like to discuss this matter further, please feel free to contact us directly at [phone number/email address]. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.
Warm regards,
Avis vérifié
6/10 – Acceptable
Voyageur vérifié
2 janv. 2024
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Mix feelings
Even though I try not to set my expectations to high there are things that just leave you with a bad taste in your mouth. The bare minimum was provided, for 11 people staying three days having just 1 change of toilet paper in each bathroom was a bit to little. I guess you need to make sure to go grocery shopping, including salt, if you want to make any cooking at this house.
The real bummer was our last night, which thank God was the only night that rain. There was a roof leak that went through the house into one of the bedrooms. It was 4 am and my brother in law was awaken by the sound of dripping water and wet blankets.
Took a picture and notified the company, once I took the picture there was obvious marks of previous leaks. The company thank me for letting them know and that they were going to fix it that same day. Left that same morning.
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
VrboOwner a répondu le 13 juin 2025
Thank you for your feedback. We appreciate you sharing your experience and want to remind that initial supplies such as toilet paper and basic kitchen items are provided as a courtesy and outlined in the rental agreement. For longer stays or larger groups, additional provisions can be arranged by guests according to their needs. We apologize for the inconvenience caused by the roof leak and are glad you reported it so it could be addressed promptly. Your comments help us improve the guest experience moving forward.
— Wonder Vacation Homes
Avis vérifié
2/10 – Terrible
Tracey F.
11 nov. 2023
Points faibles : Propreté, communication et exactitude de l’annonce.
Orlando Trip
We booked 3 nights and check in was supposed to be 4pm we did not get a notification until 4.30pm to say property was ready. On arrival we found that the bedlinen was still wet so we had to put them in the dryer (luckily we didn't arrive late as we would have no beds to sleep in. We found cigarette ends in the drawers in the Bedroom, the glass light shade above Island in the Kitchen was half broken, the cutlery was sparce - we only had 3 forks for 9 people! There was rubbish under drawers in bedroom and we found a babys vest under mattress. The carpets need a good clean (didn't even look as if they had been hoovered), lamp in bedroom not working. This home needs a good overhaul - luckily we only were staying 3 nights and out during the day. I sent at least 3 emails to Wonder Homes with no response from them - they were sending me emails saying hope you are enjoying your stay etc on a daily basis but couldn't be bothered to respond to mine. Very disappointed with no response and the state of the house - would not recommend this home
Tracey F.
Séjour de 3 nuits en novembre 2023
VrboOwner a répondu le 13 déc. 2023
Thank you for taking the time to share your feedback with us regarding your stay at one of our Wonder Vacation Homes in Orlando. We sincerely appreciate the effort you've put into writing the review as it greatly helps us in improving our service.
I'm truly sorry to hear about the inconveniences you experienced, starting with the delay in the property being ready for check-in. We strive to prepare our homes meticulously and timely for our guests, and I apologize that we fell short of this commitment in your case. We understand how important it is to arrive to a ready and welcoming home.
Regarding the bedlinen, it was unacceptable for them to have been left wet and we are addressing this issue with our housekeeping team to ensure it does not happen again. Additionally, the presence of cigarette ends, a broken light shade, lack of adequate cutlery, and cleanliness concerns including rubbish under the drawers, an unfound baby's vest, and an unhoovered carpet do not meet our standards. Please accept our sincerest apologies for these oversights.
We have scheduled a deep cleaning for the carpets and a thorough inspection of the property to rectify these issues. Also, we are reviewing our maintenance and housekeeping processes to prevent such lapses in the future.
Regarding your emails, there seems to have been an unfortunate lapse in our communication process. We are usually known for our attentive and prompt guest service, and we regret that we missed your messages. Rest assured we are taking steps to ensure our response system is more efficient and responsive.
Your patronage is very important to us, and we are committed to restoring your faith in Wonder Vacation Homes. We would like to have a chance to provide you with the high standard of service that we are known for and to demonstrate how valued you are as our guest.
Looking ahead, we hope to have the opportunity to welcome you again, where we can showcase the necessary improvements and provide you with a stay that truly reflects the quality of our properties.
Thank you once again for your review. Your feedback is essential in our ongoing efforts to improve and provide all our guests with an exceptional experience.
Avis vérifié
2/10 – Terrible
Amy T.
7 janv. 2025
Points forts : Emplacement
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.
Frustrated Property Manager on Vacation
Management Company was horrible. Rude , hung up the phone on me couple times. I left my new running shoes I got for Christmas (realized it after unpacking) I had them the morning we were packing to leave and I remembered sitting them down by couch to carry out suitcase and I forgot to go back get them. I called and they deny finding my shoes . But we left directly from the condo and drove straight home. I know they were left there. Then they Accused /Charged us for taking queen size sheet and a queen mattress cover and we didn't even have queen size beds. King and full beds is what slept on . Charged me for multiple Dirty towels.. which I was sure we were careful with the towels and used makeup wipes etc. pictures we requested of these towels we never received . And how does one prove you didn't "take" sheets etc. I got zero of my deposit back after trip. Lost a good expensive pair of shoes . This is another 600 on top of what we paid to stay here for a week. I work in commercial property management. My daughter who was with me works as a General Manager of a hotel. We know the rules. We travel a lot and I have never had these type issues . Always received my full deposit Back and normally with compliments of how well we took care of the property. I didn't get any of my deposit back .. seems no one does based on reviews . Won't book with them again and do not recommend. What started as week family vacation . Ended in a very frustrating situation
Amy T.
Séjour de 7 nuits en décembre 2024
VrboOwner a répondu le 11 janv. 2025
Amy and Family was great guests, we loved to host you and wish to see you back soon Bruno w Wonder Vacation Homes