I recently stayed at this apartment in Venice and want to share an honest review.The apartment was clean, well‑maintained, and matched the listing photos. All amenities worked as promised, including strong AC during extreme heat. The location was excellent and within easy reach of major attractions.Unfortunately, the communication with the host was extremely poor and overshadowed the positives of the apartment. Before arrival, multiple messages asking for the address, meeting point, and check‑in details went unanswered for a week. I only received a reply after threatening cancellation, and the response was rude and dismissive. When my flight was delayed and I requested a reservation adjustment, the host again never responded, causing me to pay for an unused extra night.During the stay, several issues arose with no support:• Bathroom and kitchen sinks were blocked. When complained, host said they were “out of town.” and refused to help.• No soap or shampoo provided. When requested, the host again said they could not provide any, so I had to purchase my own.• Host overcharged city tax in cash, claimed no change, and gave no receipt.• Host photographed my passport on their personal phone, which felt unsafe and poses a serious privacy and security risk.• Late checkout agreed before booking was refused upon arrival.While the apartment itself was good, the host’s unprofessional behavior made the stay stressful. Based on my experience, I am leaving a one‑star rating.