Quai privé & piscine : escapade de luxe à NOLA en groupe !

Hi Ashley, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences and would like to clarify the following: - Our goal is to ensure all our guests have an enjoyable stay. We wish you had reached out if you had any questions or concerns so we could've provided immediate assistance - We gladly accommodated your request to check in early. However, since you arrived 10 minutes before the requested time, the code wasn't ready - As is standard for vacation rentals, we provide a starter set of supplies for our guests' convenience, but once those supplies run out, guests must purchase their own - We do have dish soap and dishwasher pods. We wish you had reached out to us if you needed assistance finding these items - We spoke with the pool company, and they confirmed the water level was slightly low. We apologize for the inconvenience. However, it appears well water was added during your visit, which may have made the water appear murky until the filter cleared it up - We were not aware of any broken chairs before your stay, and we will get these replaced - We have a reverse osmosis water filtration system for the entire home. Our home is supplied with the cleanest water around - Due to the home's location, insects can be prevalent if doors and windows are left open. That said, we will share your concerns with our pest control company to ensure the home remains insect free Thanks for your valuable feedback as we continue to offer 5-star stays to all our guests!