We rented the property especially for the location on the golf course with the relaxing looking patio and went above our budget with an extra $300 in property fees. We were quite disappointed when we went to sit outside at the patio table and found it was extremely dirty, as were the lounging chairs. The BBQ was not in working order either as per the reviews, so we ended up cooking our food on the stove.
When I called the property manager Robin, she told me the housekeepers had been there prior to us coming. I explained to her I did not think they had cleaned outside because everything was filthy and I had to wipe and spray all the outside furniture down myself.
I do not feel that I should have to clean if I am paying that much in fees. She told me that the desert was known for its winds but the funny part was, we were on the golf course with sprinklers so not sure what she was talking about. The fact is, if you are going to be charging high “property fees of $300” and then you are asked to take the garbage out, pick up the towels, run the dishwasher, and then have to clean the dirt off the patio furniture then what is the $300 for? In that regard I was really disappointed. The only compensation she offered was a later checkout.
The one thing we liked was the location to the community pool. It was great and we were able to enjoy the desert nights.
Customer service should be top priority these days with price hikes. I did not feel that was the case in this instance.