Beach King - Ocean Walk

Just to be clear, there was a building issue during this guest’s stay that caused a problem with all of the AC units for each condo in the building. When I found out about the issue, I reacted immediately and sent my team to address each of the units I manage in the building. I was in close contact with this guest in particular and resolved the issue within an hour. Unfortunately, the following day we had to come back because the issue was happening again, but completely resolved it the second time.

This is disappointing because the guest never took the time to reach out to me during her stay. If I would have known that there was an issue with the AC not cooling, I would have had my team there within the hour to address the situation. The note is above the thermostat because if it is set below 70 it could cause the entire system to freeze and then there is a real problem. There are have been instances where guests have turned it down all the way to 60 or below, which will absolutely cause it to freeze. The air conditioner is new. If you are the guest and have an issue but don’t report it, then how can the host make it right?

The condo is definitely not how it is described in this review. We were in very close contact with the guest throughout the stay. The guest reached out to let us know that the smoke detector needed a battery changed, so we arrived to change it within a few hours. Later that day the guest mentioned that it was still beeping, so we offered to change it out completely, but the guest opted to wait until after they checked out the next morning, so it doesn't make a whole lot of sense that it was even mentioned in the review. We changed the smoke detector the day they checked out and it's perfectly fine now. The outlets all work. This was a user error. A light switch needed to be turned on for the outlet to work. Finally, before checking out the guest stated "Great time. Will definitely be back. Thank you", which negates her comments in the review completely.

This review is concerning because we were in close communication before, during and after the guest stay and following the stay when we asked if everything was ok, they responded by saying they had a wonderful time. We are extremely responsive and accommodating to every single one of our guests. If we would have been made aware of any issues or concerns during the stay we would have reacted immedately to address them.