Luxe Palm Springs Home w/ Backyard Oasis!

We're so glad the house worked out perfectly for your group of four. It's wonderful to hear the location was convenient, the pool was a hit, and you found the quiet, relaxing setting you were hoping for. Thank you for the kind words!

Hi Ann, we want our guests to feel completely at ease during their stay, so we’re sorry to hear about the issues you experienced. After sharing your feedback with the homeowner, they wanted to provide the following details:- We sincerely apologize for any inconvenience you encountered. The door code was updated the morning of your check-in, and we received confirmation via email. We regret any confusion that was caused to you.- The pool heater was not turned on prior to your visit due to the website not showing a fee paid. However, once notified, it was activated immediately.Thank you for sharing your experience so we can ensure this property provides a smoother process for future guests. We’d love the chance to host you again and deliver the seamless vacation you deserve!

Hi Mike, we're happy to hear you enjoyed the property, especially the pool, hot tub, and fire pit! The homeowner would like to address your concerns:- We apologize for the brief delay in accessing the property. Service outages can sometimes cause issues with the front door code, but we always work to resolve them as quickly as possible.- We were unaware that the plumbing issues were not fully resolved during your stay. We appreciate this feedback and will ensure everything is properly addressed.- While we do our best to accommodate early and late check-in requests, they are subject to availability. We apologize that you did not receive a response regarding your late check-out request.- Our property manager strives to assist guests promptly, but we appreciate your patience when unforeseen circumstances arise. We will review our communication process to improve responsiveness.Thank you for sharing your feedback with us.