6/10 – Acceptable
Matthew E.
20 févr. 2024
Points forts : Emplacement, exactitude de l’annonce
Points faibles : Arrivée
An OK Experience With Unaddressed Concerns
Overall, the experience was OK. The location is great, in a beautiful neighborhood. Off-the-street parking was a bonus near downtown. The unit seems to be newly remodeled and looks great.
Check-in was confusing. I arrived late in the evening, around midnight, and followed the directions I was given to open a key box using a code. The code worked, and I used the key to open the door. A person inside started yelling and telling me I was in the wrong place. I felt awful. Looking at the arrow on the side of the building seemed to point at that door. However, it was pointing to a gate that the entry door was behind. Regardless, the code worked in both the key box and on the door keypad, which made me concerned for my safety. Codes should not be used in multiple places.
Upon entering the unit, there were personal belongings from the prior guest, no toilet paper (at all), and no iron or ironing board (I was on a business trip). They did send the cleaners on the following afternoon. However, at that point, I had already purchased toilet paper. My stay was from Friday to the following Friday, and they never provided an iron or ironing board, which I had to purchase.
The linens and bedding were heavily used, with discoloration and markings, and should be replaced.
While the experience was overall OK, and the location is great, I likely would not choose to stay in this unit again.
Matthew E.
Séjour de 7 nuits en février 2024
