2/10 (非常に不満)
kendall a.
2023年11月21日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Not as described
This property definitely was not as described. Very dated interior. The pictures are a lot better than the actual property appears. I contacted the company upon arrival. Master room had a two foot cut in the side of the mattress near the bathroom, the picture over the bed was broken, lamp broken, wall trim not attached, stains on the ceiling, sheets in the front bedroom were dirty with what looked like specks of blood. They came to change them and said they couldn’t find them… I’d left them on the bed and told them where to find the dirty sheets and dirty stained pillows. The vent filters had thick dust on them and it took a month to get my toddlers asthma back controlled. After sending pictures with proof of my concerns, they were all blown off. No replies to address my concerns, just that they were forwarded to the correct departments. No calls back. The neighborhood was in a good location. Beach access was great. The neighbors were friendly and welcoming. The pool was nice… the unit just wasn’t as expected…. I got very dry email replies when I brought up my concerns… not my favorite beach stay… and due to how their customer service, I’ve dodged this rental company since our visit. Maybe, other units are better but their customer service just wasn’t … good.
kendall a.
2023 年 4 月に 3 泊滞在
