エメラルドヒル5-ガルフフロント-シーグローブビーチ

Thank you so much for your kind words! We’re thrilled to hear that everything felt just right and that you enjoyed those beautiful views — they really are something special. It was a joy hosting you, and we’d be so happy to welcome you back anytime.

Thank you for your feedback! We are glad to hear you had an almost perfect stay. We do want to clarify that this property does not have a jacuzzi, so we apologize for any confusion. We appreciate you letting us know about the hallway light, and we will make sure it gets addressed. We hope to welcome you back again soon! Regards, Benchmark Management

Thank you for your kind review, Joseph. We are delighted to hear that you enjoyed your stay at Emerald Hill 05. We take great pride in maintaining a clean and comfortable unit for our guests. It is wonderful to know that the easy access to the beach added to your experience. We look forward to hosting you again in the future. Sincerely, Benchmark Management

Catie, thank you for leaving us a review of your stay. We're glad you enjoyed the location and the easy access to the beach. Your feedback means a lot to us, and we've already passed them along for consideration in future updates. At Benchmark, we take pride in providing the ultimate vacation experience and would love the opportunity to assist you with finding the perfect vacation home for you next time. Sincerely, Guest Relations

Thank you for your kind words, Debora. We are thrilled to hear that you enjoyed the perfect location close to the beach and restaurants. It is wonderful to know that our customer service met your expectations and that the property was just right for you. We are delighted that you appreciated the beautiful, uncrowded beach and had a great view of the sunset. We look forward to hosting you again in the future. Sincerely, Benchmark Management

Thank you for your feedback Jeff. We are sorry to hear about your experience and appreciate you bringing this to our attention. Please note however that when your request for bedding was received on the evening of April 6th, our office had already closed for the day, which is why we were only able to deliver the sheet set the following morning on April 7th. We always strive to assist as quickly as possible, and had the request come in during business hours, we would have been happy to stop by sooner. While our after-hours answering service is available for emergencies, general requests like this are handled the next business day. We apologize for the inconvenience and will be sure to review how we can improve communication around this in the future. We hope you will consider staying with us again and give us the opportunity to provide a better experience. Regards, Benchmark Management

Natalie, We are so glad to hear you had a great time staying at our property and enjoyed the views provided by this unit! We strive as a company to offer our guests a relaxing, memorable vacation when booking their trip with us. We are sorry you were not pleased with a few items not being at the property. If you ever need anything, please do not hesitate to ask. We would be glad to see if we can provide your desired items to ensure you have a more pleasant stay. We hope you consider booking all your future trips to the beach with us at Benchmark Management, we would be glad to have you! Sincerely, Benchmark Management.

Thank you for staying with us! We are thrilled to hear that you enjoyed the location. We appreciate your feedback regarding the bathtub and apologize for any inconvenience it caused. It is great to know that you found the bedding comfortable, as your comfort is our top priority. We have passed your concerns about pests and standing water to the appropriate parties. Thank you for your input on the kitchen utensils; we strive to keep our kitchens well-stocked, and we would have been happy to provide additional items if you had reached out during your stay. We also apologize for the television issue and want to assure you that our team is working on a permanent solution to prevent this from happening in the future. We’re glad we could assist you with the Wi-Fi information as well. Thank you once again for choosing to stay with us. We hope to welcome you back soon for an even better vacation experience! Regards, Benchmark Management

Thank you for taking the time to share your detailed feedback about your recent stay at Emerald Hill 05. We are glad to hear that you enjoyed your time, even during Hurricane Helene, and appreciated the improvements to the exterior, including the fresh coating and new sliding glass doors. We value your constructive criticism and will take your suggestions into consideration. We understand the importance of additional patio seating, more durable dishware, and functional amenities like a coffee maker and shower mats. Your input regarding communication is also appreciated, and we will work on making it more welcoming for our guests. It is wonderful to hear that you have a long history with the area and that you enjoyed the beautiful beaches and local dining options. We truly hope to welcome you back soon for another enjoyable vacation. Sincerely, Benchmark Management

Thank you for providing such a detailed review of your experience, highlighting both the positives and areas for improvement. It's great to hear that you enjoyed the location, the convenience of having a private beach, and the seamless booking process with Benchmark. Your feedback about the initial impression created by the entrance and the condition of furnishings is valuable. The ambiance upon entering a property can significantly impact the overall experience. Additionally, the condition and style of furnishings contribute to the comfort and appeal of the space. Your insights can be helpful for both property owners and future guests. If you have any specific preferences or amenities you'd like to see in future rentals, or if you have any questions or requests, feel free to let us know. We are here to assist! We can not wait to welcome you back again for more fun in the sun! Warm regards, Benchmark Management

Terra, Thank you for sharing your experience, and we're pleased to hear that you enjoyed many aspects of your stay, including the convenient beach access, proximity to amenities, and the pool for the kids. We sincerely apologize for the concerns you raised regarding safety and the unexpected entry by a staff member. Your security and privacy are of utmost importance, and we regret any discomfort this incident may have caused. We take such matters seriously, and appropriate measures will be taken to address this issue internally. We want to inform you that the Homeowners Association (HOA) has recently undertaken external renovations aimed at enhancing safety and mobility on the property. We appreciate your feedback, and your concerns will be thoroughly reviewed to ensure a more secure and enjoyable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in Benchmark Management during any future visits. Best Regards, Benchmark Management

Shannon, Thank you for taking the time to review your stay at our property. We always strive to offer our guest with the perfect location for their trip to the beach. We will pass along the need for some extra TLC to this property in hopes to improve the overall stay of any future guest. We hope you choose to stay with us again at Benchmark Management, we are glad to have you! Sincerely, Benchmark Management.

Casey, We are very sorry to hear the property was dirty during our stay. Our records show that we were never contacted regarding any issues while on your trip. If you are no pleased with the state of the property upon your arrival, please reach out to us. We would be glad to send housekeeping out to the property to address your concerns. We hope you consider staying with us again at Benchmark Management, we would love to provide you with a 5-star vacation. Sincerely, Benchmark Management.

Clara, Thank you for reviewing your stay with us at Benchmark Management. We are sorry to hear you had a scary indecent with a snake while on your stay. We truly stive to provide a relaxing vacation for our guest and are saddened to hear this put a damper on the remainder of your trip. We hope you consider booking with us again, we would love the opportunity to provide you with the 5-star vacation we strive for here at Benchmark Management. Sincerely, Benchmark Management.

Tonya, Thank you for taking the time to review your stay with us at Emerald Hill 5 this February. We have shared your feedback with the proper departments as we are always looking to improve our units! Should you ever notice there are no hangers in your unit, we are more than happy to deliver some for your stay. We are here daily to assist with any questions or concerns you may have about your vacation before or during your stay. We hope to see you again for the chance to provide an even better beach vacation. Sincerely, Benchmark Management

Lyn, Thank you for sharing your feedback for Emerald Hill 5. We were very happy to hear you enjoyed your stay! The home is clean and spacious. We work hard each and every day to bring our guests the best vacation experience. We can’t wait to see you again. Sincerely, Benchmark Management

Patricia, Thank you for sharing your feedback with us. We are honored to have provided you with another wonderful vacation. We work hard each and every day to bring our guests the best vacation experience. We can’t wait to see you again. Sincerely, Benchmark Management

Hi Beth, Thank you for sharing your feedback on Emerald Hill Condo. We were happy to have you and are so grateful for your response. We do need feedback so we can improve on our rentals. Please at anytime if you are staying with us let us know if something is not working properly or not to your standards. We will do our best to make your stay stress free and relaxing. We work hard to bring ours guests the best vacation experience. We do hope you will give us another chance to make your next stay a 5 star stay. Sincerely, Benchmark Management

Denise, Thank you for providing feedback! We truly appreciate you helping us as we continue to grow as a company. We truly apologize for the issues you encountered during your stay. Your satisfaction is our #1 goal. We are sorry for the delayed response. We always try to rectify any issues that we are informed of quickly as possible. We are terribly sorry that the conditions caused you to choose to leave earlier than planned. We hope that you give us another chance to show you a true representation of our company and to provide you with a 5 star vacation. Benchmark Management

Monique, Thank you for the feedback on your recent stay at Emerald Hill with our company. We are glad you enjoyed the convenient beach access and views available from your unit! We have noted your comments and passed them along to the proper teams and departments so these issues you reported can be attended to! We do not show any records of you requesting a broom, but had we received a voicemail or message for that we would have sent someone out promptly to deliver that to your unit as this is an essential item for any rental. We are available via phone call, email, chat, and text to be sure our guests' needs are attended to. We do offer that credit with a partnering company, however they are not permitted by the county to service the beach access for this complex. You are still welcome to use that credit towards bicycle, golf cart, baby equipment, and other rentals that they offer! We hope to welcome you back in the future for a 5-star beach vacation. Sincerely, Benchmark Management

We're thrilled to know that your stay at Emerald Hill 5 was glorious and uplifting. We all need that feeling now and then. Please come again! Benchmark Management

We're so glad that your needs were met during your stay at Emerald Hill 5. Please come again! Benchmark Management

Hi Kara, We are sorry to hear that you were disappointed with Emerald Hill. We are thankful for the feedback as it helps us improve our properties. We do apologize for any cleaning issues, we would have sent out a cleaning crew upon your request. We’ve already passed along your comments to the owners and are working diligently to make updates. We truly are sorry and we do appreciate your feedback and hope that you will give us another chance to provide you with a great beach vacation. Sincerely, Benchmark Management