Propriedades com piscina externa são uma raridade na área.
Localização central
Localização conveniente para que você nunca fique longe de onde precisa estar.
4 quartos3 banheirosAcomoda 10 pessoas
Comodidades populares
Banheira de hidromassagem no local
Varanda coberta
Piscina particular
Churrasqueira
Sala de jogos/videogames
Ar-condicionado
Quartos e camas
4 quartos (acomoda 10 pessoas)
Quarto 1
1 cama King e 1 berço
Quarto 2
2 camas de solteiro
Quarto 4
2 camas de solteiro
Quarto 5
1 cama Queen
3 banheiros
Banheiro 1
Banheira ou chuveiro · Vaso sanitário
Banheiro 2
Banheira ou chuveiro · Vaso sanitário
Banheiro 3
Banheira · Vaso sanitário · Apenas chuveiro
Espaços
Deque ou pátio
Varanda ou varanda coberta
Cozinha
Área de jantar separada
Área de recreação externa
Sobre esta propriedade
Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room
This one-story villa-Emma's Castle features everything that you’ve always been dreaming about your vacation: close to attractions, luxury, clean, comfortable, spacious, professionally designed and managed. Only 3 miles to Disney and minutes from all major attractions Emma's Castle sleeps up to 10 guests comfortably in 4 bedrooms/3 Baths, 1 king ensuite, 1 queen ensuite, 2 twins rooms with shared bath, folding bed and 1 crib if necessary. Equipped for comfort and luxury with sofa, laminate floor, and 42’' LCD TV in lounge area, separate eat-in area and formal dinning area, ceiling fans in all rooms, Wifi throughout the house, free national telephone calls, game room with pool table and air hockey table, and fully stocked kitchen. The oversize, southeast facing swimming pool and spa experience maximum Florida sunshine. Fenced backyard and screened lanai ensure your privacy. Pool and spa heat is optional. BBQ grill is available for rent.
Restaurants and Shops: : There are countless restaurants, grocery stores and souvenir/gift shops within 1 to 3 miles of Indian Creek. Just 1 mile down the road on Formosa Gardens Blvd. at Highway 192 you will find an Outback Steak House, Red Lobster, Giordano's Chicago Pizza restaurant, Carabba's Italian Grill, Cracker Barrel, TGI Friday's, Taste of China, Golden Corral, Waffle House, Wild Side BBQ, Subway, Taco Bell, McDonald's, Winn-Dixie Food Store and Walgreens. Another mile further out there's Olive Garden, Denny’s, Shoney’s, Ponderosa Steak House, Sizzler, Publix Supermarket and much more. A Super Target is 3 miles away and Super Walmart 5 miles away.
All the Comforts of Home: 2 master en-suite Bedrooms one with a King sized bed the other with a Queen. Two masters have 22’’ LCD each. The other two bedrooms feature each 2 twin beds with shared full bathroom. Flat level layout is convenient for age 55+ and families with young children. Complete with a fully equipped kitchen and plenty of space for you and your guests, you can relax and spend your vacation unwinding from your normally busy schedule. With comfortable and luxury furnishings, towels and linens provided, and central air conditioning, you don’t have to worry about any of the details.The southeast facing swimming pool and spa experience maximum Florida sunshine by day and a peacefully tranquil sunset before night. Both the pool and spa can be optionally heated.The Lanai is fully screened to keep the bugs out while allowing the sunshine to come in. The pool deck comes complete with cushioned lounge chairs, tables and other pool furniture.
Vacation home provides starter supplies. STARTER SUPPLIES: • 1 Dish Sponge • 1 Paper Towel • 1 Dish detergent • 2 Extra Trash Bags • 1 Small Bar Soap Per Bath • 1 Toilet Paper Roll Per Bathroom • 1 Extra Toilet Paper Per Bathroom • Please stop by the nearest Supermarket to gather any additional items you may need for the duration of your stay.
THIS HOUSE IS SELF-CATERING. Please stop by your nearest supermarket to purchase personal toiletries and desired meals.
HOUSEKEEPING: There is no daily housekeeping service provided at the rental rate. Before check-in, the unit will be thoroughly cleaned and inspected by a professional cleaning company. Clean sheets and towels will be available in the unit. Mid-stay cleaning services during your stay can be requested for an additional fee.
POOL HEATER: VERY IMPORTANT 1-Cost: $30 per day for pool heat. If you have pool heat, then it will automatically include spa heat. 2- minimum 3 days or equivalent amount. Needs to be requested and paid until 2 days before check-in. 2-Heat is only turned on/off for the whole stay. Minimum: the whole stay. 3-Temperature will not exceed 95F. 4-Must be requested 2 days in advance. 5-It takes 12 to 24 hours to feel changes in the water temperature. 6-Attached spa It can be heated separately per request. Spa only heat is $15/day without pool heat. 7-Heaters work through HEAT EXCHANGE and WILL NOT WORK in cold weather. If you still would like to heat the pool during cold conditions and it does not reach the desired temperature, we cannot offer a refund. 8- Pool pumps runs for 12 hours(9am-9pm). Please see house rules in the website for exact time.
GAS BBQ rent: •Grill Fee - US$ 65 for less than 7 days(Propane and Cleaning after checkout. Needs to be requested and paid until 2 days before check-in, non refundable)
FOOD: As per Florida law, we are not allowed to leave open food in the refrigerators or kitchen closets, hence, all food items will be removed after the guest checks out and no supply of items such as condiments, or coffee powder will be provided prior to check-in.
TRASH DISPOSAL: Please observe trash collection days and place trash in the resort dumpster daily to keep a clean home.
PACKAGES (ONLINE PURCHASES) • You may send packages to the home during your stay. They will be left on the doorstep. • If the online seller uses USPS, it will not get delivered as the Post Office does not recognize vacation homes as regular addresses and the package will be returned back to the sender. UPS, DHL, and FEDEX will leave it at the doorstep. • we are not responsible for missing or misplaced deliveries.
Indian Creek Features: Indian Creek has many attractions on the property for guests and the whole family. Children will love either of the 2 playgrounds complete with climbing bars, slides, swings and equipment. There are tennis courts, grassy parks, a soccer pitch, and a putting green. You can take a walk around the community, the nature trail or simply enjoy all of the open spaces. For runners, there is a jogging track across the bridge which runs around the two lagoons nearby in Indian Creek. Golf: There are several Championship golf courses within a few miles of our home (only five minutes to Mystic Dunes, Reunion and Champions Gate). The Reunion Golf Course is 36 holes and was designed by Jack Nicholas, Tom Watson and Arnold Palmer. This course made 'Golf Weeks' list of best top 40 new golf courses in the country. You may enjoy the Lake Buena Vista Golf Course, Orange Lake Country Club Golf Course, and the Osprey Ridge Golf Course on the Disney grounds.
Vacation home provides starter supplies. Please stop by the nearest Supermarket to gather any additional items you may need for your stay.
BBQ is optional. Please contact owner for price. Pool and spa heat is also optional(9am-9pm)Pool and spa heat is $30/day. Spa heat only is $15/day.
Guest shall not park in the game room. Current Guest is responsible for dumping the garbage left from previous guest if can not wait for garbage day.
Informações importantes
O que você precisa saber
Propriedade nº 340631
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, kit de primeiros socorros e trava de segurança.
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
Informações a área
Kissimmee
Em Kissimmee, esta casa de temporada está perto de parques temáticos e perto de parque aquático. Mystic Dunes Golf Club e Campo de golfe Reunion Resort são duas atrações perfeitas para quem busca diversão. Durante a viagem, também vale a pena visitar Walt Disney World® Resort e Disney's Hollywood Studios®, dois pontos de interesse importantes na região. Se você estiver viajando com as crianças, curta atrações como Parque temático Animal Kingdom® da Disney e Parque Magic Kingdom®. Mergulho livre (com snorkel) e pesca são ótimas oportunidades para se refrescar, mas você também pode tentar atividades como passeios de bicicleta e passeios a cavalo nos arredores.
Walt Disney World® Resort - 6 min de carro - 6.7 km
Disney Springs™ - 14 min de carro - 22.4 km
Parque Magic Kingdom® - 17 min de carro - 18.3 km
Universal Orlando Resort™ - 22 min de carro - 35.9 km
Opções nos arredores
Estação Kissimmee - 26 min de carro
Aeroporto de Kissimmee Gateway (ISM) - 25 min de carro
Restaurantes
Starbucks - 8 min de carro
Studio Movie Grill Sunset Walk - 8 min de carro
Pizza Hut Express - 8 min de carro
Ford’s Garage - 7 min de carro
BR 77 Brazilian Steakhouse - 7 min de carro
Perguntas frequentes
Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room tem piscina?
Sim, esta propriedade conta com uma piscina externa. O tipo de piscina disponível é piscina aquecida.
Quanto custa ficar em Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room?
A partir de 7 de jun. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room em 7 de mai. de 2027 começam a partir de R$ 624, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa o estacionamento em Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room?
Horário de check-out: 10h.
Onde fica Family Memories. AC.Cable TV. Free WiFi. Private fenced Pool. Game Room?
Em Kissimmee, esta casa de temporada ideal para famílias fica a 5 km de Mystic Dunes Golf Club, Island H2O Live! e Bonanza Golf & Gifts. Walt Disney World® Resort e Flamingo Crossings Town Center também ficam a 10 km.
Avaliações
7,6
Boa
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
House was beautiful! Host was very helpful. Great location for parks. Would definitely stay there again! Probably wouldn’t pay for the pool heat again and they could use more towels, other than that it was a great experience.
Lisa H.
Hospedou-se por 7 diárias em fev. de 2026
Verificada
6/10 - Razoável
Zuleidy R.
26 de jan. de 2026
Pontos positivos: Check-in, comunicação, localização e precisão do anúncio
A couple things were not working including the pool heat we paid for
Zuleidy R.
Hospedou-se por 4 diárias em jan. de 2026
Resposta de VrboOwner em 1 de fev. de 2026
Thank you for your stay. Florida experienced the rare cold weather in those days. It would take longer time to be warmed up (pool heater runs from 9am to 9pm).We felt sorry that you had no enough time to enjoy it within your short stay. And you were not charged for it. Looking forward to your next stay.
Verificada
2/10 - Terrível
Chad K.
20 de dez. de 2025
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza, comunicação e precisão do anúncio
The home was dirty, mold in the coffee pot, paid extra for the pool, but it never heated maintenance was hard to get a hold of not very helpful hot water tank never filled the Jacuzzi tub not enough hot water for 40 gallon tank very disappointing
Chad K.
Hospedou-se por 6 diárias em dez. de 2025
Resposta de VrboOwner em 3 de jan. de 2026
Dear Guest: Thank you for staying with us. Pool company and help desk have been responding during the stay. During the cold winter, it will take time for pool to be heated as explained. We are reaching out to share a concern regarding the pool system. Our property manager noticed that the pool heater's locked cover had been broken and the settings were adjusted to the max level without permission. This unfortunately caused the main breaker to trip, shutting down the entire system. The whole system has to be reset and the cover needs to be replaced. To ensure your safety and the continued operation of the amenities, our professional pool mechanics manage all equipment settings. We kindly ask that guests refrain from accessing the heater controls and would be appreciate your care of the house during the stay. Thank you again.
Verificada
10/10 - Excelente
Kwamane V.
6 de mai. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family vacation
Great house close by all the parks. we had a blast at the pool. Cant wait to go back.
Kwamane V.
Hospedou-se por 3 diárias em mai. de 2025
Resposta de VrboOwner em 24 de mai. de 2025
Thank you very much for your great feedback. We are looking forward to your next stay.
Verificada
10/10 - Excelente
Bill R.
13 de fev. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
NHSCC
Great house, location,
Bill R.
Hospedou-se por 7 diárias em fev. de 2025
Verificada
10/10 - Excelente
Holly M.
26 de mar. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Beautiful and peaceful home
We loved everything about the home. Perfect for our family with plenty of sleeping areas. The pool and hot tub were great for after long days at the parks and on our non park days. 20-30 mins from Walt Disney world and Sea World parks. We hope to come down again in a few years and stay in the same home!
Holly M.
Hospedou-se por 7 diárias em mar. de 2025
Resposta de VrboOwner em 13 de abr. de 2025
Thank you very much for your great feedback. We are glad to hear that you enjoy your stay and pool. Looking forward to your next stay.
Verificada
8/10 - Boa
Jayla N.
27 de mai. de 2025
Pontos positivos: Limpeza, check-in, localização e precisão do anúncio
Pontos negativos: Comunicação
Family Time
I enjoyed the cozy neighborhood but we couldn’t get a hold of the property manager so we could pay for a spa for two days. The rooms were nice but the tv’s wouldn’t stay on. I did though enjoy my 2 day stay there.
Jayla N.
Hospedou-se por 2 diárias em mai. de 2025
Resposta de VrboOwner em 15 de jun. de 2025
Thank you very much for your stay. As communicated in website and in entry instruction, the optional spa heat needs to be booked at least 3 days in advance. Hopefully next time you could let us know in advance as instructed. Looking forward to your next stay.
Verificada
8/10 - Boa
Holly I.
15 de set. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great vacation home
Great vacation home. Close to Disney parks. Only disadvantages were not enough towels/washcloths and cosmetically house could use some upgrades. But nothing that would make me not stay here again! Definitely a good place to stay at a great value!
Holly I.
Hospedou-se por 7 diárias em set. de 2024
Resposta de VrboOwner em 6 de dez. de 2024
Thank you very much for your stay. Extra towels are put in the cabinets in the house. If you need more, feel free to call help desk for delivery. Thank you again. Looking forward to your next stay.
Verificada
10/10 - Excelente
Emma S.
24 de jul. de 2018
Great Home
The home was very clean and pet friendly. The location was great. The owner, Yan, is responsive and very easy to work with. We would absolutely stay here again.
Emma S.
Hospedou-se por 6 diárias em abr. de 2018
Resposta de VrboOwner em 31 de mar. de 2020
Thank you very much for your feedback. We are looking forward to your next stay. BTW, no pet is allowed without owner permission and paying pet fee.
Avaliação arquivada
10/10 - Excelente
aslam y.
18 de out. de 2017
Great vacation place
The pool was great, the neighborhood quiet, the house had all the essential amenities. Overall a great place to relax. The owner Yan is easy to deal with. I will consider this property for future trips.
aslam y.
Hospedou-se por 3 diárias em set. de 2017
Resposta de VrboOwner em 31 de mar. de 2020
thank you very much for your candid feedback and we are glad that you love this home. Looking forward to your next stay.
Verificada
10/10 - Excelente
lori d.
30 de out. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Emma castle
The house was very nice and clean. It’s location was wonderful - close to the parks. Beds were comfortable. Spacious for 7 of us. I would stay here again.
lori d.
Hospedou-se por 3 diárias em out. de 2021
Resposta de VrboOwner em 15 de nov. de 2021
Thank you so much for your feedback. This is the great house and always the top ranking vacation home. Looking forward to your next stay.
Verificada
10/10 - Excelente
Mary L.
19 de jun. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Worth every penny
Everything about the stay was great, the house was clean, spacious and the perfect home away from home. The pool was great, my son had a ball. I would definitely stay again
Mary L.
Hospedou-se por 3 diárias em jun. de 2022
Resposta de VrboOwner em 9 de jul. de 2022
Thank you very much for your stay. We are proud of this house. We are looking forward to your next stay!
Verificada
10/10 - Excelente
Aleya L.
19 de ago. de 2019
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Pool time
WE LOVED THE POOL
Aleya L.
Hospedou-se por 8 diárias em jun. de 2019
Resposta de VrboOwner em 31 de mar. de 2020
thank you
Avaliação arquivada
10/10 - Excelente
LeeAnn F.
11 de mar. de 2011
Great Vacation
We just returned from a great vacation at your home. The pool and hot tub were fanatastic!! The home was very clean and comfortable. The neighborhood was quiet and the location was close to all the parks. We very much would stay again and would recommend anyone else to do the same.
The Fannons
LeeAnn F.
Resposta de VrboOwner em 31 de mar. de 2020
Thank you. Looking forward to your next stay
Verificada
10/10 - Excelente
Rob T.
6 de abr. de 2018
Great Vacation Home
Home was clean, inviting and spacious. Management company was quick to respond to any concerns(2 minor ones) and had them fixed in no time. Would recommend this home to anyone. Yan was great to correspond with and quick to answer any questions. Pool was refreshing and clean.
Rob T.
Hospedou-se por 8 diárias em mar. de 2018
Resposta de VrboOwner em 31 de mar. de 2020
Thank you very much for your great feedback. Looking forward to your next stay
Verificada
10/10 - Excelente
sureidys d.
14 de ago. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Good
Great 👍🏻
sureidys d.
Hospedou-se por 4 diárias em ago. de 2022
Resposta de VrboOwner em 29 de ago. de 2022
Thank you very much for your business and stay. Looking forward to your next stay.
Verificada
10/10 - Excelente
Odi A.
22 de fev. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Appearance of Home
Very big and comfortable, great place to stay. Although it needs much needed tlc and a bit of bringing it upto date, house was good. The hallway restroom, toilet needs to be fixed it's loose.
Odi A.
Hospedou-se por 5 diárias em jan. de 2020
Verificada
6/10 - Razoável
John & Gloria J.
2 de mai. de 2018
Good.
Good. I sent the owner a list of items to be looked into for future visitors to have a better experience.
John & Gloria J.
Hospedou-se por 3 diárias em abr. de 2018
Resposta de VrboOwner em 31 de mar. de 2020
Thank you for your email. Those small items are already done per your request.
Looking forward to your next stay.
Verificada
10/10 - Excelente
Brynassia W.
26 de abr. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
My experience
This was a great experience the house was nice and everything went as planned except the pool should’ve been a little more at the bottom and some of the TV’s didn’t work but we stayed on our phone’s and didn’t mind nothing of it this was an amazing house!!!🥰
Brynassia W.
Hospedou-se por 2 diárias em abr. de 2022
Resposta de VrboOwner em 30 de mai. de 2022
Thank you very much for your feedback. We just replaced pool mosaic and finished the annual maintenance in the first week of May. Looking forward to your next stay.
Avaliação arquivada
10/10 - Excelente
Irv and Connie K.
10 de jan. de 2011
What a Great Place
My wife and I rented this place for a week right after Xmas until after New Year's. Very clean, organized, well furnished. It is situated very close to the Disney Theme Parks and route 192, the major highway in the area. The pool and hot spa were the big hit for us. There was also an air hockey and pool table, which we used. Quiet family type neighborhood. The property manager was always there if needed. House is well maintained. It is a big place suitable for a large family and the amenities will keep one entertained. We really enjoyed the house and will cherish the memories.
Irv and Connie K.
Resposta de VrboOwner em 31 de mar. de 2020
Thank you very much, Irv. We hope that you and your wife would spend next marriage anniversary at our home. It is our pleasure to have the great guest like you to stay our home. You are so nice and patient! Thank you again for your input.
Verificada
8/10 - Boa
Lynn L.
19 de mar. de 2022
Pontos positivos: Limpeza, check-in, localização e precisão do anúncio
Pontos negativos: Comunicação
Family Trip
We enjoyed our stay at Emma’s Castle. It is spacious and very nicely decorated. Also it’s in a convenient location for visiting Disney World. It’s a little farther to Universal Studios (about 18 miles). The floor plan worked well for us because it has 2 en-suite bedrooms, one for each couple, and two bedrooms with twin beds for the children. Our grandchildren enjoyed the game room. The temperature required by the management was warmer than what we prefer especially in the bedrooms.. With a few improvements and a little more tender loving care, Emma’s Castle could be rated a 5.
Lynn L.
Hospedou-se por 5 diárias em mar. de 2022
Resposta de VrboOwner em 24 de mai. de 2022
We are glad to hear that you like the house. We are looking forward to your next stay. You would definitely find out the better house because we schedule maintenance for house in May. Looking forward to your next stay.
Verificada
4/10 - Insatisfatório
theresa m.
19 de nov. de 2024
Pontos positivos: Limpeza, check-in e localização
Pontos negativos: Precisão do anúncio
We rented the house for the pool and spa. We go to Florida every year for horror nights at universal so we are at the pool all day most days which is why the pool and spa are a priority when selecting a house. I paid extra for pool heat but it never worked. I called management company every day and they said they would check on it but
theresa m.
Hospedou-se por 8 diárias em out. de 2024
Resposta de VrboOwner em 4 de dez. de 2024
At first thank you very much for your stay. We feel sorry for any inconvenience. Once the service staff got your call, they checked the pool and found out root cause. But due to big hurricane happened at that time , we could not get it fixed on time. We have communicated it to you during your stay and refunded your pool heat fee at that time. So you are charged for pool hear. Thank you again for your stay.
Verificada
4/10 - Insatisfatório
Felicia T.
20 de mar. de 2023
Pontos positivos: Limpeza, check-in e localização
Pontos negativos: Comunicação
Pool issues
had to maintain the pool, top up daily with water from the tap. Paid for heated pool. It was not.
Felicia T.
Hospedou-se por 10 diárias em mar. de 2023
Resposta de VrboOwner em 2 de abr. de 2023
Thank you for your stay. We wish we could have made your stay more comfortable. Pool company has been maintaining and monitoring the pool. Pool has been heated. Pool company already fixed the small leak in the pipe after getting report. Pool was heated before and after. Looking forward to your next stay.
Verificada
4/10 - Insatisfatório
Steven K.
15 de jul. de 2024
Pontos positivos: Check-in, comunicação e localização
Pontos negativos: Limpeza
Our worst stay in Florida
First thing make sure you bring all of the spices coffee crea m and sugar because there isn't t anything for you. Make sure you bring toilet paper paper towels laundry soap and softner sheets. Make sure you bring extra towels there is not enough for the max amount of people wash rags are not to clean It's not real clean the master bed needs a new mattress . We could not go swimming the first week we were there because of a screan not being on the mosquitos would eat you up the jacuzzi did not work are whole stay.
Steven K.
Hospedou-se por 13 diárias em jun. de 2024
Resposta de VrboOwner em 31 de jul. de 2024
We are appreciate of your stay. All offering are already clearly mentioned in the website and entry information documentation. We provide starter-supplies(such as toilet paper) as most of vacation homes do now in the market. If you have a long stay and large group, you need to prepare extra supplied. We do provide enough towels. If you could not find out it, feel free to contact property manager and they will tell you or deliver more to you. Spa has no issue so we are not sure what you mean. If you are talking about spa heat, that is optional and you did not request it. The answers to all your questions can be found out in the instruction and website. We are looking forward to your next stay and thanks for your stay.
Verificada
4/10 - Insatisfatório
Bonita S.
5 de nov. de 2019
Pontos positivos: Check-in e precisão do anúncio
Pontos negativos: Comunicação e localização
Hot water ran out No , no call back from management, pool did not heat up, house is older.
Dirty kitchen cupboards, dishes were dirty in cupboard. Very limited kitchen supplies, plates were chipped..
Bonita S.
Hospedou-se por 5 diárias em out. de 2019
Resposta de VrboOwner em 31 de mar. de 2020
Thank you for your stay. For the feedback, i would like put it into the context to avoid confusion. It looks that hot water switch was turned off accidentally by someone staying at home in the last day of your stay. No issue with hot water itself. But unfortunately guest did not call local manager for this issue and do not answer email neither. The guest only called in the first day for other questions. So local manager did not receive any call for this.It looks there is problem in communication. In addition, I already notified local manager to change cupboard and refills more plates. Hopefully next time you can call local manager for urgent thing immediately so that he can help you quickly. Local manager always do the great job to respond any urgent issue. We are really appreciate all guests giving mutual active communication to help improvement.