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We are sorry that we had some issues and definitely understand your concerns. We hope you will give us another shot and come back and stay. This situation is a little out of our control as the association and downstairs commercial buildings were performing air duct cleaning and that is what caused the smell as other guests can see this topic has never been mentioned before in a review because there is no smell this was a very isolated situation that did last about 2 weeks sadly but the unit does not have any abnormal smell there is a lot of humidity down here at the beach and that can easily be mistakenly taken for musky smells. We are sorry for the inconvenience but absolutely would love to host you again and future guests can rest assured the unit is great and looks just like the photos.

Thank you for the awesome FIVE-star review! You are so right about the location of this condo you can walk to all the shops and restaurants​. It is certainly a great place for families and friends! Thank you for staying with us and we hope to have you come back soon!

That is such a thoughtful review and I greatly appreciate your comments. It truly is nice to hear from wonderful guests such as you and your family. So glad you guys enjoyed your stay and glad we were able to get you all taken of and we welcome you back.

We are very glad you came and stayed with us for 3 weeks during the Summer we understand you had a few concerns and as we did we addressed them as you notified us. Respectfully the 37 other 5 star reviews over the past years really do reflect how guests enjoy this condo and it is well maintained we have brand new living room furniture and linens and the pictures really do reflect how the unit looks. This unit is sprayed regularly from by the HOA and has never missed a routine spraying while you where there we did have the unit sprayed again per your request it is not fair to say you dealt with roaches like that as the unit was sprayed and we have never once had an issue as non of the other reviews say anything about bugs it is Florida so if you leave the balcony doors open then bugs can get inside thats why we ask guests to close the balcony door and not leave it open all day. Every property we have goes through standard practices all of our linens are professionally laundered and inspected upon a guest check in we never heard from you regarding any cleaning concerns and you where there for 3 weeks. We understand you where frustrated with the area being busy and crowed at times however we really ask guests to not take that out on the property itself as we can not control the traffic on 30A and the area being busy in the peak Summer time. We hope you enjoyed your stay and we are here to help any of our guests 24/7.

I am sorry to hear you did not have a good time, we have truly had a great Summer and Year with guess at this property and the majority of guests have really enjoyed the condo. When we spoke throughout your stay you did not mention any of the issues besides the AC Unit being frozen solid as a result from the AC unit being put down to low normally guests who leave it on 70 degrees it will not freeze but regardless we were notified at 12:38 AM and it was fixed the following day unfortunately we even tried calling at 1 AM to multiple AC companies to do an emergency service call but all of them were completely back logged but we did get it fixed the next afternoon. Pets are allowed on a case by case basis so If you were approved to bring a pet then you would have been able to do that and everything would have been fine but you are correct we do state Pets are not allowed unless you have received prior approval. It is helpful to hear your review so we can double check those certain issues no guests have raised them to us before but we will certainly make sure the issues you found during your stay get addressed. It is always helpful when guests let us know that there are certainly issues during their stay so we can promptly address them and we are always willing to do whatever we can to make guests happy. I would recommend that guests who read this review also look at the other 27 Five Star reviews as those reviews will certainly give a more constructive outlook of how guests for years have enjoyed this condo. I truly am sorry you did not have a great time we will certainly would have addressed any issues unfortunately the issues that you mentioned have not been brought up to us with previous guests and now future guests that have stayed after you and we did follow up and check those issues of which at the time we could not find happening but we are always willing to promptly address any issues.

Thank you for the feedback as always we encourage our guests to notify us anytime during their stay with any questions or concerns. To address a few statements so other guests understand we have enough seating for 8 guests between the dinning table and the kitchen bar which are right next to each other. Just a few months ago we purchased a brand new sleeper sofa and lounge chair both of which are very nice and updated and as many guests can review other reviews we believe guests enjoy their time staying at this property very much. As always we welcome the opportunity to help guests and understand some guests have a different perspective. This unit is well taken care of and we are proud to offer this as one of the best units in the community.

Thank you for the awesome review! We have heard your request and have since purchased a brand new sleeper sofa and a beautiful and comfy chair to add to the living room seating. We are looking forward to having you come back soon.

We are so glad you had a great time and enjoyed the property as one of the nicest units in the Village of South Walton. Thank you for the five star review and your kinds words that you sent over to us via email during our follow up conversation guests should know how highly you spoke of the condo. Thank you and look forward to having you back.