Lyndsey, I was grateful you let me know about the fan and cover plate for the light switch, and am sorry you did not have a five star experience. We are setting our condo up with the hope that guests will enjoy it as much if not more than we do. So for me, anything less than 5 stars (a first in 15 years of owning properties in Destin) is a heart breaker!
Thank you for your kind words about our furnishings. We've not been in this condo even a year yet, and have been busy updating it. Our interior designer has selected high end pieces for a luxury stay, and I am so glad you thought they were both comfortable and beautiful! As we've posted on our site over the past few months, we've had furnishings on order and have been installing them as they arrive. After your departure the new couch and custom upholstered headboards for the guest room were installed, along with a new 72 inch fan and the light switch cover plate which was missed when all of the electrical outlets were recently changed to white. The fan being removed and the wires being visible, even though capped and safe, surprised me and did not meet my expectations from the onsite maintenance staff. I have addressed that and the cigarette butts from the guests of the unit above with the HOA. For future guests we will address anything from another unit by calling security immediately and any future maintenance projects will be completed or left aesthetically pleasing until complete. I am thankful it was safe, but again, I like pretty and neat too! We are still awaiting the master furniture but will have a new king bed and side tables hopefully soon.
Thank you for writing in your review about the pools as well. I was unaware and know that must have been frustrating. For clarification on pools, each building on the Tops'l property has its own pool, so the upper pool nearest our building is for Tides guests only. The lower beachside pool is for all guests resort wide, and is occasionally used for events. The Tides pool is not used for events and is always available for guests.
The door code was completely my fault and I am so sorry about that. It's a brand new lock that gives a unique code to each guest for the specific dates of their stay. That was simply user error on my part learning a new lock, but I think we had it corrected in less than five minutes so not so bad I hope.
I'm glad the highlights outweighed the opportunities, but am always shooting for 5 stars. Please come again!
