Sabrina and her family were the WORST guests that we have ever hosted. Nightmare level guests! Before even entering the house, her husband called to say that they could not figure out the electronic lock, to which another unique code was issued to them for entry. He then said that they had just come from a stay in Canada, and had extra days, so they already used those days to do and see everything in the Niagara Falls area. It was obvious that they wanted to abandon their reservation on the day of check in-before even entering the beautiful waterfront house. I provided them with an extensive three part list of ideas featuring unique places to visit and things to do, locally, along with a list of restaurants, with the hope that they would find additional joy of being in the Niagara Falls area. Instead, at 12:40 a.m., when I was sleeping, I was woken up by Sabrina with three messages that indicated that they were unhappy with finding a restaurant for dinner, with false accusations about the house, that she wanted money "refunded" and wanted to leave. I called VRBO and spoke at length with them, about these unsuitable guests, about their false accusations, and reported to VRBO that I felt bullied, harassed, and unsafe with these guests in my rental home. I asked that VRBO place them in another house, but VRBO said that Sabrina must ask to be moved, and she had not called VRBO to be moved. As a VRBO Hostess of Distinction, I open my house to guests from around the world, I value my guests, and do everything that I can to provide a wonderful experience and a safe stay to each guest. Our house was open during covid, and because of the intense enhanced cleaning that we always do between all guest stays, no one acquired covid - the house is always immaculately clean! The views are magnificent - sunrise and a different sunset each evening. The sound of the waves is soothing! We use fine linens on the bedding and in the bathroom, the window shades are custom so there is a note not to allow children to play with them (up and down as they would be expensive to replace); there is a cute note reminding guests to please spray their shower after each use. We provide an immaculate house, and we do not charge a cleaning fee. We expect our dear guests to leave the house clean when they leave - that is mutual respect - and all waterfront homes in this area are on septic systems, so a note to remind guests not to overuse water when it rains, is not out of order. Sabrina was looking to find fault with anything, in order to try to pressure me to allow her to abandon her reservation, so they could go to a new area and see other things, and asked for a refund of money in exchange for a good review. I will not be bullied, or harassed, or extorted, so I reported everything to VRBO. They said that Sabrina had not called in asking to be moved, so that verified that she actually did not find fault with our beautiful waterfront house. The smoke detectors are hard wired, no batteries are needed/backup only. We do not have matches in the house. Personal closets say personal but one has cleaning products like Lysol wipes and Clorex in it, and the other has extra linens - they are not locked in case we need to direct a guest to extra pillows or linens or a cleaning product if they spill something. For five years, I have been a Hostess of Distinction on VRBO with all 5 star reviews, and a Superhost on Airbnb with all 5 star reviews. VRBO advised me that it be suggested to Sabrina that neither leave reviews for each other, so even though they were the worst guests in my hosting history, I did not leave a negative review for her, I just moved on peacefully; however, true to what seems to be negative behavior on her part, she choose to write a negative review based on no facts or on embellished perceptions on her part. This makes me very sad, that someone would try to create harm to my family and to our hosting. with a negative review in retaliation. Also, they did not follow the house rules as when they left, the did not even lock the door to the house, and they jammed the electronic lock. Such disrespect to us, the hosts, by them.... We welcomed Sabrina and her family into our beautiful rental home, we provided kindness, safety, comfort, and were met with negativity from her right from the start. Not following the house rules, bullying, and harassment to the Hostess should not ever be permitted. TO OUR VALUED GUESTS WHO ARE READING THIS BEFORE BOOKING: Please read all five years of the wonderful reviews that we have received from worldwide guests, all five star reviews, and please ignore the nasty review from Sabrina.... Please know that we sincerely welcome you to stay at our waterfront house and to enjoy a magnificent five star stay. Please send an inquiry if you have any questions, thank you and we look forward to hosting your 5 star stay at our waterfront house!