100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Had an enjoyable stay.Jad met us and was very informative.The flat had everything we..needed.
Great stay.Flat very clean with everything we needed.Beds were comfortable and the kitchen well equipped.Only negative the shower over bath was very slippery.A bath mat would be a great help. Easy walk to underground and good connections for all major sights.Would recommend.
Potentially comfortable flat in quiet neighborhood
The neighborhood was as described. It is in the process of gentrification and many apartments have been updated. The updates in this apartment were not recent and were done in an inferior way. The exterior of this terraced flat is in need of a bit of paint and some greenery! Our apartment was located on the ground floor, but has been divided into three separate flats. It is not as roomy as described. There is not room for 8 people to sit at the table, and the sitting room/kitchenette occupies a cramped space. The living area's two sofas are small and in need of replacement. The sleeper sofa is not usable, even for young children! (Our 9 year old grandsons slept on the sofas, which were the size of American loveseats.) The flat was extremely uncomfortable during the day since we experienced a heatwave and the windows were fixed to open only about 30 centimeters in the living room/kitchen. Additionally, we had to work to release the middle window which was stuck with paint! The bedrooms had fixed windows that were also made to open only partially, so air circulation was a problem. The toilet room (toilet and sink) was built under a stairway, so it required tall users to bend down to avoid bumping their heads. The shower bath had a leak from the shower pan, so water seeped onto the floor; we had to mop it up after each use. The refrigerator was adequate for our needs, but there was no ice in the freezer. The stove was quite good after we figured out how to use it, but there were no directions! The distances to stores, restaurants and the Tube were much further than described; nothing was as close as indicated in the advertisement. We experienced difficulty with the washer/dryer, and were forced to use our phones to find directions. Our clothes needed to by hung to dry completely, and the dryer rack was broken (pieces of it are missing!).
Although we appreciated having a flat that could accommodate our group, we were surprised to find the problems noted above since so many of the VRBO reviews were positive. The apartment has potential, but is in need of some "TLC" and repairs.
Naturally I am very disappointed with this review.
The flat has 3 rooms, it is not split into 3 flats. The property is advertised to sleep 7, not 8 people. There are 2 UK double beds sleeping 4, 2 single beds sleeping 2 people and a UK double sofabed that we advertise as sleeping 1. Most people who travel to London (UK) appreciate that the appliances and apartments are smaller in London than the average American home.
The heatwave in London was very unusual. For safety and security reason, the opening of the windows are restricted to a height of 30-40cm. We have guests with small children staying at the flat. Furthermore, guests in the past have left the windows fully open which is not only a security risk, but also causes damage to the property when it rains. The washer/dryer does work, it's possible the guests overloaded the dryer. The cooker has an 'on' button and then you simply increase the temperature. Had the guests contacted us, we could have resolved these issues.
Simple and easy
Jad was great. Nothing fantasy but very reasonable. Underground was right around the corner. Family of 6 with no issues. We would stay again!
Perfect place for the family
We had plenty of room for the 6 of us. Plus we loved the location. There are many great restaurants and shopping around the flat. We had a wonderful time and can’t wait to come back.
We loved hosting Lydia, they had perfect communication and enjoyed meeting everyone and looked after the apartment. We would always welcome them back. Thanks for staying with us!
Pictures are deceiving.
I was the least impressed with this flat, although it was in a great convenient location the flat itself appeared much smaller in person than what the pictures showed. There was also an awful stench that was coming from the laundry room. Also wasn’t aware that we are only allowed to have one towel for the entire week and were not to get makeup on it as we would be charged. For a family of 7 the place was too crowded we had to purchase our own toilet paper. I think it should have stated prior to booking that you’re only getting one towel and not allowed to get makeup that way guests can bring their own towel. Overall wasn’t satisfied with this property and felt it to be misleading as far as the size was concerned.
We are very disappointed to receive this review.
These guests were difficult and expected a serviced apartment with change of linen/towels daily, which was never advertised. We provide 1 large bath towel and 1 smaller hand towel per guests. If a change of towel is required for short stays, we can arrange but at a small cost. Given our nightly rate, we cannot possibly change towels everyday. We ask guests not to use the towels on makeup (which has happened in the past) as it stains the towels and we are charged for them by the linen company.
We provide toilet rolls and other basic items, but as it is not a serviced apartment we do not check provisions as we like to leave our guests to enjoy their holiday.
The smell was due to the guests leaving wet towels in the cupboard, which obviously after 7 days is going to smell. All guests have our numbers for communication, especially when there are issues.
We try to make the stay as pleasant as possible for our guests.
Nice apartment and quiet area for a family to stay
It's a very nice and clean apartment to stay. Everything was clean and the apartment comfortable and roomy! The area is quiet and convenient. Supermarket, M&S Food and some shops are only within 5 mins of walk. We get to the Central London by tubes also everyday and the station is also around 5-10 mins of walk. Mark (the staff) is very nice and he gave us a briefing of the area and also give some recommendation for where to dine. Anyway, very nice place to stay with helpful staff.